Aliyah Brown
Woodbury
Summary
Dedicated Front Office Clerk with proven expertise in customer service, office management, and record keeping. Committed to enhancing front office operations and ensuring exceptional customer satisfaction. Detail-oriented professional with strong customer service and office management skills. Committed to maintaining organized records and ensuring invoice accuracy for enhanced operational efficiency. I am also a very organized front office clerk with experience in managing administrative tasks including answering phones, greeting clients, and scheduling appointments. Strengths include strong communication skills, ability to multitask,In previous roles, have improved efficiency by streamlining front office processes and ensuring smooth operations.
Overview
6
6
years of professional experience
Work History
Front Office Clerk
Saxton Market
Saxton
09.2020 - Current
- Greeted customers warmly and ensured a positive front office experience.
- Managed phone calls, directing inquiries to appropriate staff members.
- Maintained organized front office records and files for easy access.
- Collaborated with team members to enhance front office operations and workflow.
- Provided excellent customer service to ensure customer satisfaction.
- Reviewed accounts receivable aging reports for accuracy of invoices billed to customers.
- Assisted customers with inquiries and resolved issues promptly and professionally.
- Scheduled appointments and maintained organized calendars for office staff.
- Processed cash payments, checks, and credit card transactions accurately.
Cleaning Crew Member
Lake Raystown Resort
Entriken
04.2022 - 12.2022
- Managed inventory of cleaning supplies and requested replenishments as needed.
- Operated floor scrubbers and vacuum cleaners efficiently during daily tasks.
- Cleaned guest rooms to maintain high standards of cleanliness and comfort.
- Disinfected common areas to ensure a safe environment for guests and staff.
- Maintained organization of cleaning carts and storage areas for easy access.
- Cleaned sinks, floors and mirrors to keep bathrooms sanitized and organized.
- Reported any damages or repairs needed to supervisor immediately.
- Kept records of daily tasks performed on job log sheets.
- Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
- Performed minor maintenance tasks such as changing light bulbs or unclogging drains.
Education
High School Diploma -
Northern Bedford
152 NBC Dr Loysburg PA 1665905-2022
Skills
- Customer service
- Office management
- Record keeping
- Phone handling
- Invoice accuracy
- Customer relationship management
- Problem solving
- Time management
- Office supply management
- Listening skills
- Cash handling
- Problem-solving skills
- Professional and mature
- Staff supervision
- Verbal communication
- Work prioritization
- Professionalism
- Decision-making
Timeline
Cleaning Crew Member
Lake Raystown Resort
04.2022 - 12.2022
Front Office Clerk
Saxton Market
09.2020 - Current
High School Diploma -
Northern Bedford