Aliyah Emanuel
McDonald
Summary
Reliable and detail-oriented Certified Pharmacy Technician with experience in high-volume data entry, clinical communication, and cross-functional teamwork. Strong customer service background and proven ability to work efficiently in fast-paced settings.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Blink Health
11.2024 - Current
- Efficiently enter hundreds of eRx and faxed prescriptions daily, confirming patient details, medication data, and dosing instructions to ensure accurate and compliant processing.
- Make clinical clarification calls to prescribers' offices to verify directions, resolve discrepancies, and ensure compliance with state and federal regulations.
- Review and process verbal prescriptions from voicemails, documenting all information according to pharmacy protocol and DEA guidelines.
- Handle high-volume inbound provider calls to receive verbal prescriptions, obtain clarifications, and provide updates on patient medication status.
- Collaborate with cross-functional teams, such as Claims, Prior Authorization, Incident Coordinators, and pharmacists, from various office sites to resolve workflow challenges and maintain efficient prescription processing.
- Maintain accuracy and efficiency in a fast-paced environment while meeting daily production goals and quality standards.
- Uphold patient safety by identifying potential medication interactions, duplications, or incomplete instructions, and escalating appropriately.
- Provide professional, HIPAA-compliant communication with prescribers, patients, and internal teams.
Pharmacy Technician
Rite Aid
03.2024 - 11.2024
- Assisted pharmacists in preparing and dispensing medications accurately.
- Processed prescription orders using pharmacy management software efficiently.
- Provided exceptional customer service, addressing inquiries and concerns promptly.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Crew Member
Chipolte
10.2023 - 03.2024
- Worked the line to assemble and prepare customer orders quickly and accurately, while maintaining portion control and food quality standards.
- Prepared fresh ingredients daily, including chopping, cooking, and portioning food in accordance with safety and sanitation guidelines.
- Provided friendly, efficient customer service at the register, handling payments, resolving questions, and creating a positive guest experience.
- Collaborated with team members during high-volume rushes to ensure fast service and consistent product quality.
Education
Bachelor of Arts - Counseling Psychology
University of Pittsburgh
Pittsburgh, PA01-2028
High School Diploma -
South Fayette High School
McDonald, PA06-2022
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Drug Classification Knowledge
- Pharmacy Software Proficiency
- Customer Service
- Data Entry
- Prescription processing
- Clinical clarification
- Inbound call handling
- New hire onboarding
- Empathy and patience
- Quality assurance standards
- Fast-paced environment adaptation
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician
Blink Health
11.2024 - Current
Pharmacy Technician
Rite Aid
03.2024 - 11.2024
Crew Member
Chipolte
10.2023 - 03.2024
High School Diploma -
South Fayette High School
Bachelor of Arts - Counseling Psychology
University of Pittsburgh