Allen Govens-Tinsley

Directs and overseas operational needs of the Housekeeping Department. Coordinates the tasks of the subordinate supervisory staff. Assures that staff is training in accordance with JCAHO guidelines. Schedule staff to meet needs of facility doing so in line with budgetary constraints. acts as administrative liaison in absence of unit director.

• Facilitated smooth collaboration between departments through clear communication channels.
• Worked effectively in fast-paced environments.
• Trained and guided team members to maintain high productivity and performance metrics.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.

• Floor Care Specialist responsible for delivering highest quality of preventative maintenance cleaning services to floor coverings and architectural surfaces. Trained to deliver best-in-class services on surfaces including Carpet, Upholstery, Stone, Metal, Tile, Grout, Vinyl, Wood and Concrete.
• Machine Used: Bulldozer Multi-Function 19″ Buffer, Karcher Wet Vacuum, Smart Care TRIO 20 inch Cleaning Machine, Carpet Spot Extractor with Hand Tool, 3-Gal Capacity, 20ft Cord, Yellow/Black, Powr-Flite Pfx1080e Hot Water Carpet Extractor, Big Joe Pallet Jack, ULINE Pallet Jack.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Created plans and communicated deadlines to complete projects on time.
• Carried out day-to-day duties accurately and efficiently.

• Floor Restoration
• Strip/scrub and Finish
• Product Inventory
• Sweep, Mop, Buff, and Burnish floors and stairways to expected standard
• Machines Used : Karcher Chariot 2 IGloss, Karcher Chariot 2 IScrub, Multipurpose Floor Polisher, Renown 1500 RPM Burnisher, Global Industrial Auto Ride-On Floor Scrubber, 34" Cleaning Path, Big Joe Pallet Jack.
• Inspected equipment regularly and kept detailed records of floor cleaning supply inventories.
• Assessed high-traffic areas and planned flooring layout and seam placement to suit expected traffic patterns.
• Supplied accurate measurements and estimates for projects.
• Worked with supervisor to design detailed floor maintenance schedules based on floor types and foot traffic.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized and safe environment for employees and patrons.
• Evaluated employees' strengths and assigned tasks based upon experience and training.
• Delivered feedback to decision-makers regarding employee performance and training needs.
• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
• Applied customer feedback to develop process improvements and support long-term business needs.
• Cross-trained existing employees to maximize team agility and performance.
• Developed and maintained relationships with customers and suppliers through account development.

• Answered phone and online orders, prepared food, greeted guests, stock and inventory.
• Answered questions about store policies and addressed customer concerns.
• Greeted customers entering store and responded promptly to customer needs.
• Worked closely with shift manager to solve problems and handle customer concerns.

• Trained incoming crew in all areas
• Cashier, grill cook, prep cook, drive-through, inventory, stock.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
• Trained other employees in customer service, food safety and performance requirements.
• Taught new team members correct procedures for all areas of operations.

• Scanned and prepared packages for pick up by Fed-Ex, UPS and Independent Couriers
• Followed Standard operating practices of the destruction of sensitive secure information.
• Edited documents to keep company materials free of grammar errors.

• Operated cash register to record transactions accurately and efficiently.
• Built relationships with customers to encourage repeat business.
• Cook, Food Pref, Drive Through.

• Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
• Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
• Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.