Allison Barragan
Pleasant Gap
Summary
Versatile administrative expert skilled in customer service, data entry, and compliance within healthcare and retail environments. Proven ability to streamline operations, mentor staff, and maintain accurate records, while delivering high-quality service. Bilingual and focused on advancing knowledge in Medical Billing and Coding.
Overview
4
4
years of professional experience
Work History
Member Service Specialist
AAA Midstates
State College
07.2025 - Current
- Maintained accurate member records in database, supporting effective member service.
- Resolved membership issues using company guidelines and resources.
- Audited teller drawers daily, ensuring compliance with security regulations and safeguarding assets.
- Analyzed patient accounts for billing compliance and accuracy, enhancing financial integrity.
Store Manager
Lionsdeliver
Pleasant Gap
03.2024 - 07.2025
- Led store operations, optimizing scheduling, payroll, and inventory management.
- Trained and mentored staff in effective sales techniques and customer engagement strategies to enhance service quality.
- Managed financial statements and reports to ensure accuracy and compliance with company standards.
- Reviewed transactional data to ensure adherence to company policies and procedures.
- Participated in business-to-business (B2B) meetings and collaboration efforts to align project requirements, quality standards, and delivery schedules.
Outbound Sales Representative
ADT Home Security
Remote
03.2023 - 01.2024
- Executed high-volume outbound calls to effectively screen and qualify leads, enhancing sales pipeline.
- Handled customer objections professionally and met performance goals.
- Maintained accurate call logs and proactively followed up with prospects to nurture relationships.
- Utilized CRM software to track leads and sales progress effectively.
- Compiled weekly progress reports on sales activities to track performance and identify areas for improvement.
Data Entry Clerk
Dearborn International via Medix
Remote
03.2022 - 01.2023
- Entered sensitive healthcare data with precision and speed.
- Processed and entered insurance applications and physician documentation, ensuring accuracy and completeness in databases.
- Maintained detailed digital records and supported audits.
- Organized and maintained confidential provider and insurance records to streamline application processing.
- Coordinated licensing verification through insurance and provider systems to ensure compliance.
Education
Associate Degree - Health information technology
Miami Dade College
01-2028
Medical Billing and Coding certification -
South Hills School of Business & Technology
State College, PA05-2025
High School Diploma -
South Dade Senior High School
Homestead, FL01-2020
Skills
- Bilingual Customer Support (English/Spanish)
- Customer service
- Inbound & Outbound Calls
- Call Center Tools (AVAYA, CRM)
- Medical Billing Software & Insurance Portals
- Medical data entry
- Data Entry & Documentation (50 WPM)
- Coordination & Scheduling
- Microsoft Office & Google Workspace
- Time management
- HIPAA compliance
Timeline
Member Service Specialist
AAA Midstates
07.2025 - Current
Store Manager
Lionsdeliver
03.2024 - 07.2025
Outbound Sales Representative
ADT Home Security
03.2023 - 01.2024
Data Entry Clerk
Dearborn International via Medix
03.2022 - 01.2023
Associate Degree - Health information technology
Miami Dade College
Medical Billing and Coding certification -
South Hills School of Business & Technology
High School Diploma -
South Dade Senior High School