Allison Heist
Gilbertsville
Summary
Administrative professional skilled in optimizing office workflows and managing diverse administrative tasks. Proven ability to support higher management through effective scheduling and coordination. Strong focus on team collaboration and adaptability to changing organizational needs, ensuring seamless operations and goal achievement.
Overview
2026
2026
years of professional experience
Work History
Licensed Real Estate Agent
Berkshire Hathaway HomeServices Fox & Roach, REALTORS
2023 - Current
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Hosted open houses and private showings to showcase properties effectively, ultimately securing offers from interested parties.
- Assisted clients in navigating complex real estate transactions, guiding them through every step of the process.
- Coordinated inspections, appraisals, repairs, and other steps in the transaction process as required by buyer or seller needs for smooth closings.
- Built lasting relationships with fellow agents, brokers, attorneys, inspectors, and other industry professionals to create an extensive professional network that benefited clients.
Base Administrator, Flight Operations
JetBlue Airways
12.2008 - 02.2017
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Improved employee productivity with effective time management strategies for daily tasks.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Orchestrated relocation of office, ensuring smooth transition with minimal operational downtime.
- Coordinated logistics for annual corporate events, ensuring seamless execution and high attendee satisfaction.
- Scheduled and Tracked Pilot Training to include Latin American Qualification.
- Leave of Absence Coordination as well as Monitoring pilot absences for compliance with contracts and company dependability program
- Emergency Response for station including training for new hires on procedures, CARE Team Leader.
Site Safety Manager
Clipper Wind power
10.2006 - 03.2007
- Coordinated regular toolbox talks, reinforcing key safety concepts among employees on a consistent basis.
- Promoted a culture of accountability within the organization by holding individuals responsible for their safety performance and ensuring adherence to established protocols.
- Mentored junior safety personnel, providing guidance on best practices and fostering a strong commitment to workplace safety throughout the organization.
- Conducted thorough investigations into workplace incidents, identifying root causes and implementing corrective actions.
- Supported continuous improvement initiatives aimed at enhancing site-wide health and safety performance metrics over time.
- Developed emergency response plans that effectively addressed potential hazards on-site while minimizing downtime during crises.
Flight Attendant (Lead Qualified, Relief Supervisor, Check F/A)
Spirit Airlines, Inc.
11.1998 - 11.2005
- Lead qualified and worked with management to create the mentor program for new hires. Assisted new hires in learning their jobs by taking them out on first flight and assisting them while on probation. Assisted as Supervisor in opening new flight attendant bases in both EWR and CLE. Worked on Airbus 319/321 and DC-9/MD-80.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Flight Attendant Representative and Founding Member of the “Better Spirits Fund” to assist employees who needed some extra care to get through personal hardship.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Education
Associate of Science - Psychology with a minor in Criminal Justice
Bay Path University
Longmeadow, MassachusettsSkills
- Attention to detail
- Recordkeeping and file management
- Office administration
- Administrative support
- Decision-making
- Team building and leadership
- Schedule coordination
- Scheduling
- Problem-solving
- New hire onboarding
- Budget management
- Events coordination
- Process improvement
- Travel coordination
Awards
Unselfish and devoted service award, Bay Path University (1997), FRESH Spirit Employee of the Month (1999), Best Safety Briefing Award Spirit Airlines, ACY (2000), Everyday Hero Award from Broward County Aviation (2015)
Timeline
Base Administrator, Flight Operations
JetBlue Airways
12.2008 - 02.2017
Site Safety Manager
Clipper Wind power
10.2006 - 03.2007
Flight Attendant (Lead Qualified, Relief Supervisor, Check F/A)
Spirit Airlines, Inc.
11.1998 - 11.2005
Licensed Real Estate Agent
Berkshire Hathaway HomeServices Fox & Roach, REALTORS
2023 - Current
Associate of Science - Psychology with a minor in Criminal Justice
Bay Path University