Allison Kraus
Philadelphia,PA
Summary
Accomplished project management professional with a background and degree in Hospitality Management looking to bring tech-savvy mindset and passion for relationship building to the fast-paced world of events.
Overview
14
14
years of professional experience
Work History
Manager, Program Management
Hilton Hotels Corporation
10.2023 - Current
- Planned and executed 10 on-site events for associated programs which required: RFP submission, venue selection, agenda and schedule management, event layout selection, attendee communications, catering planning sourcing and execution, AV requirements, budget management, invoice settlement, event retrospective, and more.
- Currently serving as the Program Manager on 4 large-scale digital delivery programs each consisting of 35+ workstreams and 100+ stakeholders
Program Manager, Global Operations
Amazon Web Services
05.2022 - 08.2023
- Implemented standardization and automation mechanisms, resulting in reduction of manual steps and decision burden for 50% of annual launches (~4000)
- Lead the build of team’s operations governance model by establishing working agreements across 4 teams resulting in a scalable process for program feature requests and bugs.
- Developed strategy for standardization and automation to improve program scale-ability.
Sr. Product Operations Lead
Newsela
04.2021 - 05.2022
- Planned and facilitated organizational wide events including annual roadmap planning and prioritization, department all hands, and demo days.
- Managed relationships with multiple SaaS vendors
- Lead organizational-wide implementation of Confluence as a documentation management system.
- Developed and implemented standardized documentation templates and processes resulting in enhanced reporting and consistency for all product/feature releases and experiments.
Lead Project Manager
Cvent
04.2018 - 04.2021
- Strategized, designed & scaled both Cvent’s Go to Market Readiness and Sunset Readiness Programs. Each program consisted of collaborating across 8 organizations and 16+ teams.
- Lead 16+ teams across 15 product lines in Cvent’s Event Cloud ($500M in annual revenue) in the GTM or sunset of 200+ tier 1 & 2 development efforts
- Designed and built launch program, developed 30+ project playbooks for recurring project types resulting in 60+% YOY program growth. Scale-able design enabled overseeing 400+ projects annually.
- Led a 5+ year product migration initiative consisting of 50,000+ customer migration touchpoints across 12 product migrations.
- Analyzed and translated business requirements into technical deliverables to support all user groups from C-Level executives to front line customer support teams.
- Prioritized projects based on projected ROI resulting in ~$4M in cost savings.
Senior Client Success Consultant
Cvent
02.2016 - 04.2018
- Acted as a subject matter expert and strategic partner to top hotelier chain customers to ensure successful implementation and adoption of the Cvent event management platform
- Managed 50 top-tier corporate Hospitality customers.
- Served as the Customer Success leader in a project to implement strategic software limitations, resulting in $1M+ gross annual revenue.
- Designed, built, and executed software trainings for 3000+ attendees, resulting in improved product adoption
- Managed operational system consolidations during 3 major hotel chain acquisitions and reorganizations.
- Travelled abroad to India for 6 weeks to oversee internal system processes and data flow during hotel rebranding.
Front Desk Operations/Events Intern
Wyndham Worldwide Corp
01.2011 - 02.2015
- Supported all segments of the property’s Sales Office including the Director Of Sales, SMERF Manager, and Corporate Development
- Served as a liaison between the SMERF Manager and event planners to ensure all requirements for all upcoming events were fulfilled
- Regularly served as the weekend Manager on Duty and primary escalation point for customer issues
Education
Bachelor Of Science - Hospitality Management
James Madison University
Harrisonburg, VASkills
- Customer Service
- Hospitality Management
- Relationship Management
- Project Management
- Risk Mitigation
- Executive-Level Communications
- Complex Problem-Solving
- Leadership
Timeline
Manager, Program Management
Hilton Hotels Corporation
10.2023 - Current
Program Manager, Global Operations
Amazon Web Services
05.2022 - 08.2023
Sr. Product Operations Lead
Newsela
04.2021 - 05.2022
Lead Project Manager
Cvent
04.2018 - 04.2021
Senior Client Success Consultant
Cvent
02.2016 - 04.2018
Front Desk Operations/Events Intern
Wyndham Worldwide Corp
01.2011 - 02.2015
Bachelor Of Science - Hospitality Management
James Madison University
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