Allison Krott

Scheduled appointments, procedures, and consultations for patients in a timely manner

Coordinated communication between healthcare providers, patients, and families to ensure effective care delivery
Maintained inventory of medical supplies and equipment, restocking as needed to support smooth operations
Assisted with admissions process by collecting necessary documentation and verifying insurance information
Prepared patient charts for upcoming appointments or procedures, ensuring all required documents are included
Answered phone calls and directed inquiries to appropriate personnel or departments

Provided administrative support such as filing, faxing, scanning documents, and organizing paperwork

Closely monitored unit activity through observation/communication to identify any potential issues/concerns

Collaborated with billing department/staff to ensure accurate coding/billing processes

Assisted with discharge planning process by coordinating necessary arrangements/appointments

Provided emotional support to patients/families during difficult times and connected them with appropriate resources/services

• Provided support to individuals with special dietary need to meet unique nutritional requirements.
• Collaborated with healthcare professionals to provide optimal nutritional care for patients.
• Maintained food and sanitation standards to prevent food-borne illness and promote health.
• Assisted with preparation and serving of food in line with established nutrition guidelines.
• Cleaned and organized kitchen, dining and service areas.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.
• Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
• Verified prepared food met standards for quality and quantity before serving to customers.
• Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.

• Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
• Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
• Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
• Engaged with customers to build rapport and promote long-term loyalty for increased sales.
• Managed store personnel by delegating tasks and supervising daily operations.

• Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
• Trained and supervised new employees to apply best practices in customer service and store operations.
• Managed efficient cash register operations.
• Performed cash, card, and check transactions to complete customer purchases.
• Developed strong rapport with customers and created positive impression of business.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Engaged in friendly conversation with customer to better uncover individual needs.

• Supported classroom activities, tutoring, and reviewing work.
• Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
• Tutored struggling students individually and in small groups to reinforce learning concepts.
• Helped with grading assignments and tests, providing constructive feedback to students based on results.
• Maintained safety and security by overseeing students in recess environments.
• Facilitated activities in small groups to reinforce concepts taught by class teacher.
• Supported classroom maintenance and upkeep, organizing books, and materials.
• Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
• Encouraged small groups to discuss topics and explore concepts through hands-on activities.
• Copied, organized and distributed classroom assignments or other paperwork.

• Generated repeat business through exceptional customer service.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Established team priorities, maintained schedules and monitored performance.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

While employed at The Connection i was responsible for answering inbound telephone calls for two different companies. I worked with a tuition assistance payment company for K-12 schools as well as many colleges. I also worked for an online internet company that had hotspot internet in many airports, cafes and other public places.

While working for both these companies I worked on the computer and typing up necessary information and inputted information in to multiple databases while answering telephone calls.

• Greeted customers entering store and responded promptly to customer needs.
• Restocked and organized merchandise in front lanes.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Helped customers complete purchases, locate items, and join reward programs.
• Welcomed customers and helped determine their needs.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with returns, refunds and resolving transaction issues.
• Handled cash with high accuracy and took care to check bills for fraud.
• Performed cash, card, and check transactions to complete customer purchases.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Used POS system to enter orders, process payments and issue receipts.
• Processed refunds and exchanges in accordance with company policy.
• Operated cash register to record transactions accurately and efficiently.
• Worked with floor team and managers to meet wide range of customer needs.