Allison Quinn
Erie
Summary
Empathetic customer service professional with over 20 years of experience delivering exceptional support across healthcare, telecommunications, and wellness industries. Nearly five years with WW providing member-focused support through billing, technical troubleshooting, retention, and product guidance while consistently meeting and exceeding key performance metrics and earning annual performance bonuses. Recognized for building rapport, resolving complex issues with empathy, and representing the WW brand with professionalism, accuracy, and care.
Overview
30
30
years of professional experience
Work History
Customer Support Specialist
WW International
Erie, PA - Remote
11.2021 - Current
- Nearly five years of continuous service with WW.
- Deliver personalized member support through high-volume inbound interactions involving billing, membership, program guidance, and technical troubleshooting.
- Consistently meet and exceed quality, productivity, and member satisfaction KPIs while earning annual performance bonuses.
- Build trust and rapport with members through empathy, active listening, and solution-focused communication.
- Represent the WW brand by promoting member retention, wellness engagement, and positive member experiences.
- Resolve complex account and technical issues while maintaining professionalism and attention to detail.
- Navigate multiple systems simultaneously while documenting interactions accurately and efficiently.
- Demonstrate excellent written communication skills, typing accuracy (50+ WPM), and attention to detail.
Telephone Switchboard Operator
UPMC Chautauqua Hospital
Jamestown, NY
06.2019 - 11.2021
- Manage high-volume inbound and outbound communications for a regional hospital while providing professional, courteous service to patients, visitors, and staff.
- Route calls quickly and accurately to appropriate departments, ensuring timely communication and exceptional customer service.
- Monitor hospital alarm systems and respond promptly to emergency situations by activating established emergency response procedures.
- Dispatch Security and coordinate communication during urgent and time-sensitive events.
- Maintain composure while managing multiple priorities in a fast-paced healthcare environment where accuracy is essential.
- Develop and maintain thorough knowledge of hospital systems, policies, procedures, and emergency protocols.
- Demonstrate strong attention to detail, sound judgment, and the ability to adapt quickly to changing situations.
Telephone Sales Representative/ Reservations Agent
QANTAS Airways
Tucson, AZ
05.1996 - 08.2001
- Assisted customers with reservations, fare quotes, and travel planning while delivering exceptional customer service.
- Built customer loyalty through effective communication, problem-solving, and product knowledge.
- Identified opportunities for additional products and services while maintaining accuracy and efficiency.
- Managed high call volumes while providing professional, personalized support.
Education
Nursing Coursework
Pima Community College
Tucson, AZ01-2010
Patient Care Technician Program
Tucson College
Tucson, AZ01-2006
Skills
- Customer Service Excellence
- Social Media & Written Communication
- Member Retention
- Technical Troubleshooting
- Conflict Resolution
- De-escalation
- Empathy & Active Listening
- Brand Voice
- Relationship Building
- Problem Solving
- Time Management
- Multitasking
- Google Workspace
- Microsoft Office
- CRM / Customer Support Systems
- Data Accuracy
- 50 WPM
Timeline
Customer Support Specialist
WW International
11.2021 - Current
Telephone Switchboard Operator
UPMC Chautauqua Hospital
06.2019 - 11.2021
Telephone Sales Representative/ Reservations Agent
QANTAS Airways
05.1996 - 08.2001
Nursing Coursework
Pima Community College
Patient Care Technician Program
Tucson College
Customer Support Professional | Member Experience | Brand Ambassador | Technical Support | Customer
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