ALLISON REINBOLD
Fairless Hills
Summary
Dynamic operations leader with a proven track record of rapid advancement from frontline employee to Center Manager in under four years within a highly regulated healthcare environment. Expertise in leading teams to exceed performance metrics, driving operational turnaround, and ensuring compliance at all levels. Proficient in optimizing staffing and payroll processes while enhancing customer experience and effectively executing full-site operations. Committed to fostering a culture of excellence and continuous improvement to achieve organizational goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Center Manager
Grifols / Biomat USA
05.2025 - Current
- Responsible for meeting quarterly goals, staffing/hours per labor efficiency standards/cost per liter (CPL) targets and Quality key performance indicators (KPI) goals.
- Create appropriate organizational environment and value systems which stimulate the morale and productivity of the work force and its leadership.
- Operates the center and manages employees and operations to the highest standard of ethics and integrity.
- Manages staff to ensure that training and quality goals are met and to implement operational changes and maximize center efficiency.
- Directs and manages employees.
- Monitor and evaluate operations. Develop action plans to maximize center efficiency and supervise the implementation of process improvements.
- Manages headcount to provide for efficient staffing through high and low production intervals, providing accurate and timely projections to regional management team in advance of cyclical and seasonal or situational spikes.
- Accountable for the direction of all personnel functions including hiring, assignment and direction of work, development and training, disciplinary actions and termination and the maintenance of all personnel records.
- Provides strategic direction and planning.
- Acts as a mentor to assigned team, other center staff and other centers.
- Through Assistant Manager, oversees donor selection, plasma collection and shipment and records completion.
- Accountable to ensure the adequate training of production employees and demonstrate how tasks are to be performed to meet company standards.
- Accountable for the adequacy of inventory of all goods and supplies necessary for center operations and oversee ordering goods as needed.
- Assure center employees maintain the facility in a neat and clean condition and all equipment is kept in good working order.
- Accountable for freezer management, including overseeing plasma shipments and equipment failures. Required to answer all freezer alarms and deal with them appropriately.
- Submit timely and accurate reports on a daily/weekly basis or as requested.
- Develop community representation with regards to all public relations and marketing campaigns to attract and retain donors.
- Maintains thorough familiarity and ensures compliance with state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedures, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), and Current Good Manufacturing Practice (cGMP).
- Accountable for donor selection, plasma collection and all manufacturing records to maintain the highest production standards in accordance with state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedures, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), and Current Good Manufacturing Practice (cGMP).
- Directs through the management team and with Training and Quality staff to ensure that training and quality goals are met.
- Builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation.
- Works with Divisional/Corporate management in the preparation of annual budget and manages facility to consistently achieve production targets and quality goals at the agreed-upon cost structure.
- Control center donor funds and ensure that all financial records are accurate and in order.
- Identifies regulatory deficiencies and in collaboration with the Center Quality Manager implements immediate corrective action.
- Minimize center liability through constant risk management review. Investigates all unsafe situations and complaints and institutes corrective/preventive action.
- Establishes and maintains the ability to perform all tasks within the center; fulfills the role of production employees when the occasional need arises.
- Assumes Regional management oversight and mentoring duties for select facilities/projects or in ROMs absence.
- Performs other duties as required.
Operations Supervisor
Biomat USA
08.2024 - 05.2025
- Maintain the ability to perform any/all tasks within the plasma center; fulfill the role of production employees and supervise donor flow.
- Learn and maintain thorough familiarity and compliance with all state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures.
- Supervise donor selection, plasma collection and all manufacturing records to maintain the highest production standards in accordance with Federal and State regulations, with FDA approved Standard Operating Procedure Manual, OSHA, CLIA and cGMP.
- Attend all required training sessions, staff meetings, etc.
- Ensures that accurate and thorough documentation of necessary records is performed.
- Under the guidance of the Center Manager and/or the Assistant Manager, assure facility is maintained in a neat and clean condition and all equipment is kept in good working order.
- Submit timely and accurate reports as required by the Center Manager and/or the Assistant Manager.
- Assist in the control of center donor funds as determined by the Center Manager and/or the Assistant Manager.
- Assist in the training of new employees and retraining of current employees.
- Maintains active communication with other service areas to ensure accurate documentation and quality.
- Builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation.
- Reports all unsafe situations or conditions to area lead, supervisor or manager.
- May be trained to repair plasma center equipment.
- Assist the Center Manager and/or Assistant Manager in any task necessary in pursuit of company objectives.
Lead Phlebotomist
Biomat USA
12.2021 - 08.2024
- Assists in determining the suitability of donors to undergo plasmapheresis prior to venipuncture.
- Responds to and assists with handling donor reactions in accordance with guidelines.
- Monitors donor and equipment to ensure health of donors and quality of product.
- Sets up, disconnects and operates the automated plasmapheresis machines including response and evaluation of all autopheresis troubleshooting displays, documentation of exceptions, etc.
- Ensures the proper calibration and maintenance of autopheresis machines and associated equipment. May be trained to repair plasma equipment.
- Disconnects and disposes of all contaminated disposable equipment.
- Ensures proper cleaning of equipment and work area between donors.
- Maintains accurate and thorough documentation of production records.
- Ensures donor confidentiality.
- Builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation.
- Learns and maintains thorough familiarity and compliance with all state and federal regulations, FDA-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures.
- Reports all unsafe situations or conditions to area lead, supervisor or manager.
Phlebotomist I
Biomat USA
08.2021 - 12.2021
- Assist in determining the suitability of donors.
- You establish rapport with donors to ensure overall customer happiness while ensuring donor confidentiality.
- You respond to and assist with handling donor reactions.
- Monitors donor and equipment to ensure health of donors and quality of product.
- Sets up, disconnects, and operates the automated plasmapheresis machines.
- Disconnects and disposes of all contaminated disposable equipment.
Operations / Bar Manager
VFW Post 8296
01.2010 - 01.2016
- Managed comprehensive daily operations for high-volume community organization, overseeing staffing models, employee scheduling, member services, and facility readiness for consistent operational success.
- Executed bar and service operations with accountability for inventory management, purchasing, vendor negotiations, and cost-control strategies that supported profitability and minimized waste.
- Directed all aspects of planning and delivery for fundraising campaigns, holiday events, member programs, and community outreach initiatives that boosted attendance, engagement, and revenue opportunities.
- Led cross-functional teams comprising bartenders, kitchen staff, volunteers, and support personnel by defining expectations, fostering performance growth, and sustaining exceptional service standards.
- Implemented member retention and engagement strategies through targeted programming promotions and relationship-building initiatives that enhanced loyalty and repeat participation.
- Oversaw financial oversight functions including cash handling, deposits, reconciliation, reporting, and compliance with internal control standards.
- Implemented professional conflict resolution and service recovery initiatives, efficiently alleviating member concerns while sustaining a welcoming and community-driven atmosphere.
Education
College Preparatory Diploma -
Palisades High School
Kintnersville, PA06-2007
Physical Education & Health coursework
Indiana University of Pennsylvania
Skills
- Operations Management
- Team Leadership
- KPI Improvement
- Staffing & Scheduling
- Hiring & Training
- Compliance
- Performance Coaching
- Customer Experience
- Payroll Administration
- Workforce Planning
- Inventory Control
- Process Improvement
- Budget Performance
Certification
American Heart Association Basic Life Support CPR and AED Program Expires 09/2027
Haemonetics NexSys PCS Service Training
Timeline
Center Manager
Grifols / Biomat USA
05.2025 - Current
Operations Supervisor
Biomat USA
08.2024 - 05.2025
Lead Phlebotomist
Biomat USA
12.2021 - 08.2024
Phlebotomist I
Biomat USA
08.2021 - 12.2021
Operations / Bar Manager
VFW Post 8296
01.2010 - 01.2016
Physical Education & Health coursework
Indiana University of Pennsylvania
College Preparatory Diploma -
Palisades High School
CAREER HIGHLIGHTS
- Promoted three times in under four years
- Led turnaround finishing +1,724 above budget
- Directed workforce of 20 employees
- Maintained 97%+ quality performance
- Leadership success in healthcare and hospitality