Allison Rickard
Pittsburgh,PA
Summary
Dynamic Business Administration graduate with a Bachelor's Degree in Business Management, recognized for strong leadership in people-focused roles. Proven ability to thrive in fast-paced environments, mastering new processes swiftly while maintaining composure under pressure. Committed to excellence in both independent and collaborative settings, with a passion for tackling new challenges. Seeking an administrative position that fosters career development and professional growth while leveraging skills in team management and operational efficiency.
Overview
9
9
years of professional experience
Work History
Protective Services Supervisor
URSULINE SUPPORT SERVICES
Pittsburgh PA
08.2023 - Current
- Facilitate program director in oversight and execution of daily operations within protective services program.
- Supported new hire process by conducting interviews and evaluating candidates. Implemented onboarding programs to ensure smooth transitions for new hires. Provided extensive training to equip new employees with necessary skills.
- Conduct oversight and reviews of investigations by generating reports, offering case consultation for protective services staff, and assessing cases to ensure compliance with Pennsylvania Department of Aging and Area Agency on Aging.
- Aid staff in maintaining caseloads while ensuring compliance with investigation deadlines.
- Conducting continuous training for staff to stay informed about developments or trends within Allegheny County Area Agency on Aging network to improve client support.
- Facilitating creation of improved policies and procedures that boost department efficiency
- Partnering with Allegheny County Area Agency on Aging to assess trends occurring within network and explore innovative ideas and modifications to policies for improved efficiency and adherence to Pennsylvania Department of Aging guidelines.
- Utilized strong leadership talents and problem-solving skills to enhance team efficiency and streamline workflows.
- Sourced, evaluated, and onboarded employees while establishing mentoring program to foster positive feedback and engagement.
- Assessed employee performance and delivered constructive feedback to enhance skills.
Protective Services Investigator
URSULINE SUPPORT SERVICES
Pittsburgh, PA
09.2020 - 08.2023
- Conducting comprehensive investigations of reports related to allegations of abuse, neglect, exploitation, and abandonment originating from Allegheny County Area Agency on Aging/Pennsylvania Department of Aging.
- Complying with regulations from Allegheny County Area Agency on Aging & Pennsylvania Department of Aging.
- Facilitated home visits for clients while conducting thorough assessments to pinpoint areas of imminent risk.
- Developing care plans connecting clients with suitable resources to deliver assistance and services to mitigate client risk
- Organizing intervention services for medical, functional, psychological, psychiatric, and legal requirements.
- Documenting thorough observations during investigations and inputting data into SAMS/WellSky database.
- Partnered with family members and providers to resolve client needs.
- Advocating for the client's well-being.
- Carefully documented statements, observations, and evidentiary materials.
VIP Travel Consultant for Corporate & Government Travel
BCD Travel
Pittsburgh, PA
11.2016 - 09.2020
- Coordinate a diverse array of travel needs for CEO's and other top executives for corporations
- Record all bookings using the SABRE GDS system
- Deliver high-caliber service on a daily basis; seek to find solutions to issues that may arise during travel
- Check in with travelers via phone and email daily; respond to a high volume of incoming and outgoing phone calls, as well as read and reply to large volume of emails
- Designed a new process to assist with a budget matrix that was more accessible to involved parties; aligned operations with tight deadline per this yearly matrix
- Balance daily tasks while ensuring timely completion
- Garner exceptional feedback from customers due to delivery of outstanding service
- Support colleagues by addressing inquiries and offering assistance
Education
Bachelor of Science - Business Administration-Management
California University of Pennsylvania
California, PA05-2016
Skills
- Customer Service
- Interpersonal Skills
- Leadership
- Crisis Intervention
- Care Planning
- Problem Solving
- Multitasking
- Microsoft Office
- Wellsky/SAMS
- Training and mentoring
- Staff management
- Conflict resolution
- Policy and procedure development
- Attention to detail
- Documentation and reporting
Affiliations
- Member, Peer Mentoring Program
- Secretary, Panhellenic association
- Vice President of Philanthropic Service, Sigma Kappa Sorority
Timeline
Protective Services Supervisor
URSULINE SUPPORT SERVICES
08.2023 - Current
Protective Services Investigator
URSULINE SUPPORT SERVICES
09.2020 - 08.2023
VIP Travel Consultant for Corporate & Government Travel
BCD Travel
11.2016 - 09.2020
Bachelor of Science - Business Administration-Management
California University of Pennsylvania