Allison Winslow
Pittsburgh
Summary
As a customer service professional, I bring valuable experience in handling customer interactions and resolving customer issues promptly and effectively. I'm reliable and adaptable with excellent communication and problem-solving skills.
I also bring a track record of maintaining high customer satisfaction and fostering loyalty.
Overview
12
12
years of professional experience
Work History
Maintenance Mechanic
USPS
01.2022 - Current
- Independently performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Responded immediately to mechanical breakdowns and developed timely repair plan to minimize downtime.
- Troubleshot equipment breakdowns.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Performed mechanical repairs of production equipment to minimize downtime.
- Maintained accurate records for all repairs, upgrades, and preventative measures taken on various equipment types.
- Used a variety of hand and power tools, gauging devices and test equipment as required, or directed, to perform the above tasks.
- Follows established safety practices and requirements while performing all duties.
Customer Service Representative
CCN Pharmacy
01.2014 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Langley High School
Pittsburgh06-2003
Skills
- Customer service experience
- Call center experience
- Professional telephone demeanor
- Data entry
- Workflow optimization
- Confidentiality and HIPAA
- Equipment maintenance and repair
- Preventive maintenance
- Lockout and tagout procedures
Timeline
Maintenance Mechanic
USPS
01.2022 - Current
Customer Service Representative
CCN Pharmacy
01.2014 - 10.2021
Langley High School
Similar Profiles
Jocelyn ParksJocelyn Parks
Clerk at USPSClerk at USPS
Letrivia FasonLetrivia Fason
Lead Clerk/ Outbound Dispatch at UspsLead Clerk/ Outbound Dispatch at Usps
Ashley BradfieldAshley Bradfield
Rural Mail Carrier at USPSRural Mail Carrier at USPS
Mathilda BarteltMathilda Bartelt
PSE Clerk at USPSPSE Clerk at USPS
Cale SchwartzmillerCale Schwartzmiller
Dining Room Manager at Mission BBQDining Room Manager at Mission BBQ