Summary
Overview
Work History
Education
Skills
Timeline
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Allison Zabriski

Pittston

Summary

Dynamic Client Service Manager with a proven track record at Empower, excelling in client relationship building and issue resolution. Skilled in account management and team development, I enhance service experiences through effective communication and operational improvements, ensuring client satisfaction and compliance with industry standards.

Overview

26
26
years of professional experience

Work History

Client Service Manager

Empower
12.2023 - Current
  • Coordinated client onboarding processes to ensure smooth transitions and satisfaction.
  • Developed and maintained strong client relationships through regular communication and support.
  • Assisted in resolving client issues promptly, enhancing overall service experience.
  • Implemented feedback mechanisms to capture client insights for service improvement.

Defined Contribution Specialist

Prudential Retirement
11.2020 - 12.2023
  • Analyzed retirement plan data to ensure compliance with regulatory standards.
  • Collaborated with cross-functional teams to streamline process improvements in client onboarding.
  • Developed training materials for new hires, enhancing operational efficiency and knowledge retention.
  • Coordinated communication between clients and internal teams, resolving inquiries promptly and effectively.

Senior Operations Representative

Bank of America
01.2000 - 11.2020
  • Oversaw daily operations, ensuring compliance with company policies and procedures.
  • Streamlined workflow processes to enhance efficiency across departments.
  • Mentored junior team members, providing guidance on operational best practices.
  • Analyzed performance metrics to identify areas for improvement and implement solutions.

Education

High School Diploma -

Bishop Hannan High School
Scranton, PA

Skills

  • Client relationships
  • Client relationship building
  • Team development
  • Staff training
  • Research and Resolve issues
  • Customer Service
  • Client rapport
  • Account management

Timeline

Client Service Manager

Empower
12.2023 - Current

Defined Contribution Specialist

Prudential Retirement
11.2020 - 12.2023

Senior Operations Representative

Bank of America
01.2000 - 11.2020

High School Diploma -

Bishop Hannan High School

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Allison Zabriski