Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Alliyah McClary

Philadelphia

Summary

Resourceful candidate, able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Materiel Management/LRS

United States Air Force Reserve/911th Airlift Wing Pittsburgh Reserve Station
2023.03 - Current
  • Manages the receipt, stockage, storage, issuance, inventory, and inspection of Department of Defense assets, operating materials, supplies, and equipment
  • Improved warehouse organization for better accessibility and faster retrieval of materials, leading to increased productivity.
  • Manages item, monetary and inventory controls, and warehousing functions for accountable assets
  • Manages systems and activities related to inventory control, storing, issuing, and determining requirements for goods and equipment
  • Synchronizes actions for repairable components with maintenance activities
  • Gives combat support, enabling groups, and responsible officers the knowledge and experience in material management needed to properly account for and manage certain supply classes.
  • Streamlined material management processes by implementing an efficient inventory control system.

Package Handler

Fed Ex Warehouse
2023.10 - Current
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
  • Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.

Cashier/Grocery Associate

Albertsons/ACME
2022.08 - 2023.04
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Fulfilled grocery orders, packed the orders, placed the orders in the necessary temperature controlled setting
  • Helped stock shelves
  • Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
  • Enhanced the online shopping experience for customers with timely order processing and communication.
  • Collaborated with team members to streamline the order process, resulting in improved productivity.
  • Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
  • Ensured product quality by carefully selecting items that met or exceeded customer expectations during order fulfillment.
  • Improved store organization by efficiently restocking shelves and arranging merchandise according to planograms.
  • Enhanced customer satisfaction by promptly locating items and providing accurate inventory information.
  • Maintained cleanliness and organization of aisles, promoting a pleasant shopping experience for customers.
  • Contributed to store safety by quickly addressing spills or hazards, minimizing the risk of accidents.

Instacart Grocery Associate

Wegmans
2022.03 - 2022.06
  • Increased customer satisfaction by providing timely and efficient grocery shopping services.
  • Maintained high levels of accuracy in fulfilling orders, ensuring a positive customer experience.
  • Assisted customers with special requests by locating hard-to-find items or making appropriate substitutions.
  • Adhered to strict quality standards, carefully selecting fresh produce and checking expiration dates on perishable items.
  • Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
  • Utilized the Instacart app proficiently for order tracking, updates, and communication with customers.
  • Demonstrated excellent problem-solving skills when addressing customer concerns or issues during the shopping process.
  • Improved overall efficiency by staying up-to-date on store layouts and inventory changes through regular visits.
  • Enhanced customer loyalty by consistently delivering exceptional service and maintaining a professional demeanor.
  • Upheld food safety standards by properly handling perishable items and maintaining appropriate storage conditions during delivery.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Virtual Outbound Call Center Agent

Dyanta
2022.02 - 2022.05
  • Improved customer satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Generated leads for the sales team by identifying potential customers through targeted outbound calls.
  • Implemented feedback from supervisors to continually improve call quality and overall performance.
  • Utilized persuasive communication skills to overcome objections from potential clients during sales presentations.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.

Amazon Fresh Associate

Amazon
2021.11 - 2022.02
  • Expedited order processing by efficiently picking, packing, and shipping customers'' orders.
  • Enhanced team productivity by collaborating with coworkers and sharing best practices for task completion.
  • Ensured customer satisfaction by addressing inquiries or concerns promptly and professionally.
  • Reduced waste by accurately following company guidelines on inventory management and product disposal.
  • Supported inventory management efforts, conducting routine cycle counts and reporting discrepancies.
  • Maintained up-to-date knowledge of product offerings, enabling accurate order fulfillment and customer support.
  • Contributed to a positive work atmosphere by displaying a professional attitude and fostering teamwork among colleagues.
  • Facilitated timely order delivery by adhering to established deadlines and prioritizing tasks effectively.
  • Organized storage areas to maximize capacity, minimize product handling and satisfy temperature requirements.

Home Health Aide

Ameribest Homecare
2017.10 - 2021.10
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
  • Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
  • Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
  • Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
  • Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Performed housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.

Education

Bachelor of Science - Health Sciences

Purdue Global University
West Lafayette, IN
04.2019

Skills

  • Proficient in Microsoft Word, PowerPoint, Excel and Outlook
  • Excellent Verbal and Written Communication
  • Active Listening
  • Time Management skills
  • Organizational Skills
  • Safety Precautions
  • Problem-Solving
  • Team Collaboration
  • Goal-Oriented
  • Attention to Detail
  • Customer Service
  • Active Listening
  • Multitasking
  • Adaptability

Volunteer Experience

  • Blood Drive/American Red Cross, 2011, Greeted donors and assisted with registration, Assisted with refreshments, Maintained a clean and safe work environment
  • Food Drive, 2012, Collected cans and other non-perished goods, Stocked and assorted goods, Carried and unloaded food crates, Packed and carried customer food bags, Assisted with customer questions and comments, Kept the donations area neat and clean
  • Nursing Home, 2013, Assisted with patient transportation within nursing home facility., Led patient leisure and exercise activities on a regular basis.2, Assisted patients with fun activities, bingo, painting, checkers, etc., 4401 Haverford Ave, Philadelphia, PA, 19104

Timeline

Package Handler

Fed Ex Warehouse
2023.10 - Current

Materiel Management/LRS

United States Air Force Reserve/911th Airlift Wing Pittsburgh Reserve Station
2023.03 - Current

Cashier/Grocery Associate

Albertsons/ACME
2022.08 - 2023.04

Instacart Grocery Associate

Wegmans
2022.03 - 2022.06

Virtual Outbound Call Center Agent

Dyanta
2022.02 - 2022.05

Amazon Fresh Associate

Amazon
2021.11 - 2022.02

Home Health Aide

Ameribest Homecare
2017.10 - 2021.10

Bachelor of Science - Health Sciences

Purdue Global University

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Alliyah McClary