Summary
Overview
Work History
Education
Skills
Timeline
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Ally King

Pittsburgh,PA

Summary

Dynamic Assistant Store Manager at Dollar Tree with proven expertise in sales and customer service management. Successfully enhanced customer satisfaction ratings through effective team training and operations oversight. Skilled in stock management and vendor relations, fostering strong partnerships to optimize product delivery and profitability. Committed to creating a safe and efficient work environment.

Overview

6
6
years of professional experience

Work History

Assistant Store Manager

Dollar Tree
02.2020 - Current
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Created and maintained safe and secure work environments for employees.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Interacted well with customers to build connections and nurture relationships.

Lifeguard

Citi Parks
06.2019 - 09.2020
  • Attentively monitored swimmers to identify distress.
  • Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Upheld hygiene standards in pool and surrounding area.
  • Sampled pool water to check chemical levels prior to starting swimming instruction.

Education

High School Diploma -

Carrick High School
Pittsburgh, PA
06.2020

Associate of Applied Science - Radiology

Ccac
Pittsburgh, PA
08-2027

Skills

  • Stock management
  • Customer service management
  • Assignment delegation
  • Operations
  • Sales expertise
  • Workforce management
  • POS systems operations
  • Vendor management
  • Human resource policies
  • Hiring and training
  • Verbal and written communication
  • Scheduling coordination

Timeline

Assistant Store Manager

Dollar Tree
02.2020 - Current

Lifeguard

Citi Parks
06.2019 - 09.2020

High School Diploma -

Carrick High School

Associate of Applied Science - Radiology

Ccac

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Ally King