ALONDRA HENRIQUEZ
Lancaster
Summary
Corporate Trainer and Lead OJT Instructor with 5+ years of experience in airport operations, training delivery, and team leadership at United Ground Express. Proven record of facilitating ramp and lead ramp initial training, mentoring employees, and ensuring adherence to United Airlines standards. Adept at managing full training schedules, completing compliance reporting, and supporting new station start-ups. Recognized for strong communication, organizational skills, and the ability to deliver engaging instruction in both classroom and virtual environments.
Overview
6
6
years of professional experience
Work History
ATW OJT Trainer / Lead Cross Utilized Agent
United Ground Express (UGE)
10.2022 - Current
- Deliver United Airlines Ramp Initial, Lead Ramp Initial, and other technical/customer service training to new and existing staff.
- Manage fully booked training schedules, including class logistics, session closeout, and record-keeping.
- Provide mentorship and performance feedback to trainees, fostering continuous improvement.
- Update and refine training curricula in collaboration with leadership to align with United/OAL standards.
- Support operational continuity by serving as acting GM when required and coordinating with NOC.
- Facilitate onboarding and support for station transitions and special projects.
Cross Utilized Agent
UGE
03.2020 - 09.2022
- Delivered frontline customer service and operational support across multiple functions.
- Earned Lead, GSC, QuickPak, and Bolt certifications to expand operational expertise.
- Assisted with mentoring new agents, ensuring compliance with United safety and service standards.
Education
Associate of Science - Speech Communication
Harrisburg Area Community College
Harrisburg, PAHigh School Diploma - undefined
Lancaster Catholic High School
Lancaster, PA01-2017
Skills
- Training Delivery (In-person & Virtual)
- Ramp Initial & Lead Ramp Training
- Airport Operations
- Leadership & Mentoring
- Performance Management
- Microsoft Office Suite
- Classroom Facilitation
- Compliance & Reporting
- Collaboration
- Bilingual: English & Spanish
- Creative problem solving
Timeline
ATW OJT Trainer / Lead Cross Utilized Agent
United Ground Express (UGE)
10.2022 - Current
Cross Utilized Agent
UGE
03.2020 - 09.2022
High School Diploma - undefined
Lancaster Catholic High School
Associate of Science - Speech Communication
Harrisburg Area Community College