Alondra Rivera

Taylor ,PA

Summary

Knowledgeable Banker with solid background in financial services and client relationship management. Adept at identifying client needs and recommending tailored banking solutions. Demonstrated expertise in banking products and maintaining high client satisfaction through effective communication and problem solving.

Overview

Certification

years of professional experience

Work History

Associate Personal Banker / Branch Designee

Wells Fargo

101 N Main Ave Scranton PA 18504

01.2022 - Current

Conducted financial reviews, educating clients on investment options to enhance their portfolio performance.
Participated in ongoing professional development opportunities to remain current in industry best practices and continually improve service provision.
Cultivated and maintained strong customer relationships to enhance client loyalty and retention.
Collaborated with team members to streamline processes and improve overall branch performance.
Assisted clients with account inquiries, facilitating efficient resolution of issues and enhancing customer satisfaction.

Education

High School Diploma -

Riverside High School

Taylor, PA

Skills

Client relationship management
Branch operations
Client relations

Sales support
Account management
Financial product knowledge

Accomplishments

Leadership Lackawanna- Core Program ( Current Participant)

Selected to participate in a prestigious 10 month leadership development program focused on strengthening relationship building, collaboration, and community engagement through monthly seminars, networking, and a team based community impact project

Certification

CNP - Certified Notary Public

Languages

English

Native or Bilingual

Spanish