Althea Haywood
Philadelphia
Summary
Seeking a position where over 15 years of administrative, clerical, credentialing and customer service experience will add value to operations.
Overview
28
28
years of professional experience
Work History
Medical Secretary
Magee Rehabilitation Hospital
11.2004 - Current
- Perform all administrative and secretarial functions
- Provide insurance credentialing to support a staff of physicians
- Create and distribute Patient Care Conferences
- Schedule appointments and legal depositions
- Initiate and compose letters, type agendas
- Manage mail, answer and screen telephone calls
- Responsible for projects and filing system
Administrative Coordinator/Credentialing Specialist
Horizon Behavioral Services
11.2001 - 11.2004
- Ensure all network clinicians meet network credentialing standards
- Obtain, verify and update credentials of network providers
- Review policies and procedures with practitioners
- Provide practitioners with forms and materials
- Resolve billing issues and complaints
- Strong customer orientation
Customer Service Representative
Symphony Mobil X
03.1997 - 11.2001
- Obtained vital patient information for portable xray requests
- Transcribed medical conditions and called back x-ray results to patient’s physicians and/or charge nurses
- Assisted with the resolution of customer complaints
- Dispatched mobile xray technicians to various contracted locations to perform portable x-rays
Education
Certificate - Third Party Billing, Acquired claims processing skills, Medical Terminology
Northern Montgomery County Vocational/Technical School
Lansdale, PA03.1997
Office Technology, Clerical Skills, Filing, bookkeeping, data entry within a Windows based system, Career counseling received
Western Montgomery County Vocational/Technical School
Norristown, PA11.1996
Skills
- Patient scheduling
- Insurance credentialing
- Medical terminology
- Electronic records management
Timeline
Medical Secretary
Magee Rehabilitation Hospital
11.2004 - Current
Administrative Coordinator/Credentialing Specialist
Horizon Behavioral Services
11.2001 - 11.2004
Customer Service Representative
Symphony Mobil X
03.1997 - 11.2001
Certificate - Third Party Billing, Acquired claims processing skills, Medical Terminology
Northern Montgomery County Vocational/Technical School
Office Technology, Clerical Skills, Filing, bookkeeping, data entry within a Windows based system, Career counseling received
Western Montgomery County Vocational/Technical School