ALVIN ANTOINE
Senior Training And Development Manager
Summary
Experienced finance professional with proven track record in order processing, invoicing, and accounts management. Skilled in end-to-end order fulfillment, ensuring accuracy and compliance with financial regulations. Detail-oriented with extensive experience in quotation management, pricing strategies, and proposal generation. Results-driven specialist in credit processing, adjustments, and dispute resolution, adept at analyzing financial transactions and ensuring compliance with company policies. Strong attention to detail and ability to collaborate effectively with finance and customer service teams.
Overview
25
25
years of professional experience
16
16
years of post-secondary education
2
2
Languages
Work History
English Teacher
Buen Pastor Voz de Alerta High School
01.2024 - Current
- Class planning.
- Content creation.
- Result and development analysis.
- LTIS Certification Program.
- A1, A2, B1 class delivery.
- Other task assigned to the role.
Training and Development | Quality Manager
IQor Panama Inc.
01.2016 - 01.2023
- Managed department resources effectively to consistently meet budget and training targets.
- Created course curriculum to meet tracking goals and accomplish organizational objectives.
- Traveled to various locations to deliver training sessions to offsite or remote personnel.
- Versatile finance professional with hands-on experience in order processing, invoicing, accounts management, and financial transactions. Proven ability to handle end-to-end order fulfillment while ensuring accuracy and compliance with financial regulations.
- Developed customized and contemporary training initiatives to meet needs of specific business units.
- Adept at processing customer orders, managing invoicing, handling billing discrepancies, and ensuring timely payments. Strong analytical and problem-solving skills to ensure seamless order-to-cash workflows.
- Other tasks that are assigned to the role.
Customer Service Specialist
Innovative Teleservice Solutions - ITS-PTY, Inc.
01.2015 - 12.2015
- Resolved customer inquiries, complaints, and issues providing insightful solutions.
- Answered inbound calls to greet and assist customers with various needs and questions.
- De-escalated customer complaints using specialized communications techniques.
- Managed time by prioritizing workload and juggling multiple tasks simultaneously.
- Other tasks that are assigned to the role.
Sales Consultant
Sitel Panama
01.2014 - 12.2015
- Close sales to prospective clients with follow-up and outbound calls.
- Helped drive positive customer experiences by building relationships, exhibiting empathy and providing solutions to needs.
- Provided customers with clear understanding of charges, billing and price changes.
- Maintained up-to-date knowledge about products and promotions.
- Other tasks that are assigned to the role.
Collections Training Coordinator
Infinito Panama Investments
01.2014 - 12.2014
- Cultivated learning atmosphere encouraging critical thinking, communications and problem-solving skills.
- Worked with individual students to develop and meet learning objectives.
- Demonstrated strong interpersonal skills in communication with students, colleagues, staff and administration.
- Observed, evaluated and improved training courses to meet changing employee needs.
- Other tasks that are assigned to the role.
Internet Marketing Consultant
Wisdek Corporation, Business Development Company
01.2011 - 12.2014
- Researched latest trends, competitors and target market buying habits for use in strategic planning.
- Assisted companies with determining marketplace positioning by evaluating current landscape.
- Connected with each department to evangelize usefulness of SEO and understand each department´s needs.
- Gathered information to determine potential sales of company´s product or service.
- Detail-oriented professional with extensive experience in quotation management, pricing strategies, and proposal generation. Skilled in preparing competitive quotes, negotiating terms, and ensuring accurate pricing based on business objectives and market trends.
- Other tasks that are assigned to the role.
Training Development and Quality Manager
Star-Contact, an NCO Group Company
01.2005 - 12.2011
- Coordinated new hire classes based on forecast and clients needs.
- Developed and delivered continuous training and support staff training as they are promoted to operations.
- Supported MBR (Monthly Business Reviews) with all training rollout and game plans.
- Supervised trainers delivery. Quarterly observations performed as well as feedback and immediate coaching.
- Experienced AR/AP specialist with a strong background in managing invoices, reconciling accounts, and ensuring accurate financial reporting. Proven track record in handling customer payments, collections, and vendor invoices while maintaining positive business relationships.
- Traveled to other sites and locations to support on Trainers Certification Path as well as new curriculum material delivery.
- Other tasks that are assigned to the role.
General Assistant Manager
Almacenadora Anval, S.A. a Nippon America Group Company
01.2000 - 12.2004
- Prepared Free Zone invoicing documentations for importing and exporting containers.
- Tracked backorders and created purchase order to stock inventory.
- Prepared and followed-up on providers payments (Open Credit Line, Certified Check).
- Results-driven professional specializing in credit processing, adjustments, and dispute resolution. Adept at analyzing financial transactions, issuing credits/debits, and ensuring compliance with company policies. Strong attention to detail and ability to work cross-functionally with finance and customer service teams.
- Ensured office materials are always available and in stock (Forms, Invoices, Paper, Checks, etc.)
- Maintained proper correspondence with lawyers for trademark renewals and collections path.
- Other tasks that are assigned to the role.
Education
Associate of Science - Theological Studies
ISBAD
Panama City, Panama 05.2019 - 01.2021
MBA - Business Administration And Management
UNIVERSIDAD DEL ISTMO
Panama 05.2011 - 01.2015
Bachelor of Science - Computer Programming
UNIVERSIDAD TECNOLÓGICA DE PANAMÁ
Panama City, Panama 05.2000 - 01.2003
High School Diploma -
JOSÉ GUARDIA VEGA HIGH SCHOOL
Colon, Republic Of Panama 05.1997 - 01.1999
High School Diploma -
ABEL BRAVO HIGH SCHOOL
Colon, Republic Of Panama 05.1994 - 01.1996
Elementary - Elementary Education
PORFIRIO MELENDEZ ELEMENTARY SCHOOL
Colon, Republic Of Panama 05.1987 - 01.1992
Skills
Data Analysis
Learning initiative management
Order processing
Billing management
Payment reconciliation
Customer account management
Experience with SAP systems
ERP software management
Accounts receivable management
Accounts Payable (AP)
Payment posting & cash application
Credit & adjustments management
ERP & accounting software
Strategic issue resolution
Team collaboration
Curriculum implementation
Distance learning
Timeline
English Teacher
Buen Pastor Voz de Alerta High School
01.2024 - Current
Associate of Science - Theological Studies
ISBAD
05.2019 - 01.2021
Training and Development | Quality Manager
IQor Panama Inc.
01.2016 - 01.2023
Customer Service Specialist
Innovative Teleservice Solutions - ITS-PTY, Inc.
01.2015 - 12.2015
Sales Consultant
Sitel Panama
01.2014 - 12.2015
Collections Training Coordinator
Infinito Panama Investments
01.2014 - 12.2014
MBA - Business Administration And Management
UNIVERSIDAD DEL ISTMO
05.2011 - 01.2015
Internet Marketing Consultant
Wisdek Corporation, Business Development Company
01.2011 - 12.2014
Training Development and Quality Manager
Star-Contact, an NCO Group Company
01.2005 - 12.2011
Bachelor of Science - Computer Programming
UNIVERSIDAD TECNOLÓGICA DE PANAMÁ
05.2000 - 01.2003
General Assistant Manager
Almacenadora Anval, S.A. a Nippon America Group Company
01.2000 - 12.2004
High School Diploma -
JOSÉ GUARDIA VEGA HIGH SCHOOL
05.1997 - 01.1999
High School Diploma -
ABEL BRAVO HIGH SCHOOL
05.1994 - 01.1996
Elementary - Elementary Education
PORFIRIO MELENDEZ ELEMENTARY SCHOOL
05.1987 - 01.1992