Alvin Silvera
Concierge Property Manager
Panama City
Summary
Developed skills in tenant relations and property operations within fast-paced, customer-focused environment. Skilled in coordinating maintenance, handling administrative tasks, and resolving conflicts efficiently. Looking to transition these skills into new field to drive positive outcomes and streamline processes.
Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills.
Focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Concierge Property Manager
Hines Panama
05.2022 - Current
- As Concierge Manager I'm in charge of administrating a high-end luxury residential complex, always exceeding our resident's needs and always keeping our standards fresh within our employees
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Communicated effectively with owners, residents, and on-site associates.
- Responded to Common Area Maintenance (CAM) inquiries.
- Collected and maintained careful records of rental payments and payment dates.
- Kept properties in compliance with local, state, and federal regulations.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Enhanced security measures, significantly reducing incidents on property premises.
- Fostered positive relationships with tenants and property owners, leading to high retention rates.
- Streamlined rent collection processes, significantly reducing late payments.
- Conducted regular property inspections to preemptively identify and address maintenance needs.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
Chief Concierge
The Santa Maria Hotel, Luxury collection
02.2018 - 08.2021
- In charge of the Concierge desk and team, we curated the most special activities for our guests always trying to surpass guest expectations
- Creating tours, itineraries, restaurant reservations, flight reservations, and following up on all these activities with our guests
Chief Concierge
The Bristol Hotel Panama
Panama
12.2015 - 02.2018
- In charge of the Concierge desk and team, we curated the most special activities for our guests always trying to surpass guest expectations
- Creating tours, itineraries, restaurant reservations, flight reservations, and following up on all these activities with our guests
Concierge
Trump Ocean Club Hotel Panama
06.2011 - 12.2015
Concierge
Sheraton Grand Hotel Panama
02.2010 - 05.2011
Houseman
Hamilton Island Enterprises, The Reef View Hotel
03.2009 - 12.2010
- Housekeeping department
Education
Bachelor of Arts - Hotel Management
Le Cordon Bleu Culinaire Et Gestion Hoteliere, Universidad Interamericana De Panama, Laurate International Universities
Panama City, Panama 05.2004 - 12.2008
Skills
- Customer Support Expertise
- Hospitality Management
- Rooms Division
- Management interaction
- Multitasking and organization
- Telephone etiquette
- Problem-solving
- Strong work ethic
- Relationship building
- Guest relations
- Quality assurance
Personal Information
- Date of Birth: 06/12/84
- Nationality: Panamanian
- Driving License: Cars, SUVs, Motorcycles
Timeline
Concierge Property Manager
Hines Panama
05.2022 - Current
Chief Concierge
The Santa Maria Hotel, Luxury collection
02.2018 - 08.2021
Chief Concierge
The Bristol Hotel Panama
12.2015 - 02.2018
Concierge
Trump Ocean Club Hotel Panama
06.2011 - 12.2015
Concierge
Sheraton Grand Hotel Panama
02.2010 - 05.2011
Houseman
Hamilton Island Enterprises, The Reef View Hotel
03.2009 - 12.2010
Bachelor of Arts - Hotel Management
Le Cordon Bleu Culinaire Et Gestion Hoteliere, Universidad Interamericana De Panama, Laurate International Universities
05.2004 - 12.2008
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