Alyson Hergan
Gloria Gates Care
Berwick
21
years of professional experience
Detail-oriented Medical Office Coordinator with a track record of improving operational efficiency through effective office procedures. Skilled in managing electronic health records and resolving patient inquiries, ensuring high levels of customer satisfaction and compliance.
Work History
Medical Office Coordinator
2 Years 1 Month- Coordinated patient scheduling and appointment management to optimize clinic workflow.
- Managed electronic health records, ensuring accuracy and compliance with regulations.
- Assisted patients with insurance verification and benefits inquiries, enhancing service delivery.
- Implemented office procedures that improved operational efficiency and reduced wait times.
- Collaborated with healthcare providers to facilitate communication and improve patient care outcomes.
- Trained new staff on office protocols and software systems for seamless integration.
- Resolved patient concerns through effective communication, fostering positive relationships within the community.
- Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally.
Medical Receptionist
18 Years 9 Months- Coordinated communication between patients, physicians, and medical staff for efficient service delivery.
- Managed patient scheduling and appointments to optimize clinic workflow.
- Processed insurance claims and verified patient eligibility using electronic health record systems.
- Developed and implemented office procedures to enhance operational efficiency and reduce wait times.
- Trained new staff on administrative protocols, ensuring compliance with healthcare regulations.
- Oversaw front desk operations, maintaining patient confidentiality and managing sensitive information securely.
- Resolved patient inquiries and issues promptly, improving overall satisfaction with services provided.
- Collaborated with multidisciplinary teams to streamline patient intake processes and improve care coordination.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Transcribed phone messages and relayed to appropriate personnel.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Supported office staff and operational requirements with administrative tasks.
Education
High School Diploma
Skills
HIPAA compliance
Patient scheduling
Insurance verification
Office management
Appointment setting
Customer service
Problem-solving
Electronic health records
Office procedures
Managing patient records
Medical terminology expertise
Follow-up skills
Payment processing
Communication
Teamwork and collaboration
Multitasking and organization
Reliability
Effective communication
Team collaboration
Timeline
Medical Office Coordinator
Gloria Gates Care
07.2024 - CurrentRead More
Medical Receptionist
Geisinger Community Medical Center
10.2005 - 07.2024Read More
Central Columbia High School
High School Diploma
Read More