Alyssa Cannella
New Freedom
Summary
Hi! Amazing to meet you, here is a bit about myself. I am extremely adaptable to environments, with a solid track record of a strong work ethic. I work extremely well under high stress situations, whilst keeping a happy energy for the work environment and customers.
Overview
5
5
years of professional experience
Work History
Team Leader
Giant
York
07.2023 - Current
- Trained new staff on procedures and customer service standards.
- Implemented process improvements to enhance team efficiency.
- Fostered positive work environment, encouraging collaboration and teamwork among members.
- Created weekly schedules for team members to ensure coverage and efficiency.
- Delegated daily tasks to team members to optimize workflow
- Established clear expectations for employees and provided guidance.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Reviewed employee performance and provided ongoing feedback for improvement
- Monitored team workload to prevent burnout and ensure task distribution.
- Coordinated efforts with other departments to achieve common goals and improve workflow.
- Coordinated team schedules and delegated tasks to optimize workflow.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Crew Member
Panera Bread
Shrewsbury
02.2021 - 05.2023
- Handled cash and credit card transactions accurately at the register.
- Resolved customer complaints in a professional manner.
- Collaborated with team members to achieve efficient order fulfillment during peak hours.
- Trained new crew members on procedures and customer service expectations.
- Prepared and served food items according to health and safety standards.
- Restocked napkins, condiments, and utensils to maintain cleanliness and accessibility for customers.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Checked expiration dates on all products to ensure quality and safety for customers.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash.
Education
High School Diploma -
Susquehannock High School
Glen Rock, PA05-2022
Skills
- Workflow optimization
- Workload management
- Task delegation
- Shift scheduling
- Employee performance evaluation
- Staff training
- Strategic planning
- Leadership
- Customer service
- Conflict resolution
Timeline
Team Leader
Giant
07.2023 - Current
Crew Member
Panera Bread
02.2021 - 05.2023
High School Diploma -
Susquehannock High School