ALYSSA CHESNUTWOOD
Windber
Summary
Results-driven Collections Specialist II with a proven track record of enhancing operational efficiency and fostering effective team collaboration. Expertise in managing high-volume blood collection operations, ensuring strict compliance with safety regulations while optimizing donor experiences to promote satisfaction and retention. Prepared to leverage technical and organizational skills to contribute to advancements in cancer research as a Research Associate I. Committed to upholding the highest standards of safety and efficiency across all laboratory operations, driving continuous improvement and excellence in service delivery.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Collections Specialist II/Team Lead
American Red Cross
Johnstown, PA
03.2023 - Current
- Mobile Phlebotomy Specialist with extensive experience managing high-volume blood collection operations across Pennsylvania
- Led and collaborated with a team of 3-10 staff members to execute mobile blood collection operations, ensuring optimal service delivery across diverse regional settings
- Ensure 100% accuracy in donor identification, specimen labeling, and clinical documentation in strict accordance with FDA, AABB, and American Red Cross (ARC) guidelines
- Managed end-to-end chain of custody, securing transportation and biohazardous disposal of blood products to uphold specimen integrity and public safety
- Dedicated to maintaining the integrity of the national blood supply through precise specimen collection, donor screening, and processing of biological units
- Maintained operational performance during high-pressure scenarios, effectively handling rapid donor surges, adverse clinical reactions, and technical equipment failures
- Utilize advanced communication and empathetic engagement techniques to mitigate donor anxiety, fostering a calm and safe environment for public collections
Cashier
Lowe's
Johnstown, PA
12.2022 - 03.2023
- Optimized customer throughput by processing transactions with speed and accuracy, ensuring a seamless checkout experience during peak hours
- Assisted patrons in locating merchandise and provided detailed product information, improving shopping experience and customer engagement
- Cultivated welcoming retail environment through active listening and conflict-resolution skills, achieving high customer satisfaction levels
Phlebotomist
Conemaugh Health System
Johnstown, PA
06.2022 - 11.2022
- Facilitated continuous departmental coverage by transitioning between rotating shift schedules, effectively meeting clinical demands
- Maintained rigorous infection control protocols and sanitary regulations, achieving 100% compliance with CDC and facility safety standards
- Executed strict adherence to safety protocols by cross-referencing patient records in EPIC database, ensuring precise identification and specimen tracking
Education
Bachelor of Science (B.S.) - Cell and Molecular Biology
Indiana University of Pennsylvania
Indiana, PA, US12-2021
Skills
- Donor Specimen Processing
- High-Complexity Testing
- Regulatory Compliance
- Aseptic Technique
- High-Volume Management
- Workflow Prioritization
- Attention to Detail and Accuracy
- Cross-Functional Collaboration
- Microsoft Office
- Ethical Judgement and Integrity
Certification
Adult First Aid/CPR/AED, American Red Cross - 02/2026
Certified Professional Coder (CPC-A), AAPC - 08/2026
Timeline
Collections Specialist II/Team Lead
American Red Cross
03.2023 - Current
Cashier
Lowe's
12.2022 - 03.2023
Phlebotomist
Conemaugh Health System
06.2022 - 11.2022
Bachelor of Science (B.S.) - Cell and Molecular Biology
Indiana University of Pennsylvania