Alyssa Cooper
Aliquippa,PA
Summary
Compassionate and detail-oriented healthcare support professional with strong experience in patient care, clinical assistance, and medical office operations. Skilled in patient intake, vital signs, electronic health records (EHR) documentation, and supporting providers in fast-paced clinical environments. Recognized for clear communication, professionalism, and accuracy in managing multiple priorities. Committed to delivering patient-centered care, maintaining HIPAA compliance, and contributing to efficient, high-quality healthcare team performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assistant
St Clair Medical Group
11.2024 - Current
- Patient intake & customer service
- Medical office administrative support
- Vital signs & basic clinical support (willing to perform/learn)
- Appointment scheduling & calendar management
- Electronic records & data entry accuracy
- HIPAA compliance & confidentiality
- Phone triage & front desk operations
- Team collaboration in fast-paced environments
- Microsoft Office & basic EHR exposure
- EKG's
- Ear Irrigations
- Assisting with immunizations
- POC testing
- Splinting
- Familiar with the PDMP system and Medication prep
- Assisted in patient intake processes and maintained accurate medical records.
Patient Care Technician
UPMC Magee Women's Hospital
09.2022 - 12.2024
- Patient care & bedside support (ADLs: bathing, feeding, grooming assistance)
- Vital signs monitoring (blood pressure, pulse, temperature, respiration)
- Patient observation & reporting changes to nursing staff
- Medical terminology (basic understanding)
- Infection control & safety protocols
- Patient transport & mobility assistance
- Electronic health records (EHR) & documentation
- HIPAA compliance & confidentiality
- Communication with patients, families, and healthcare teams
- EKG's
- IV insertions
- Wound Care
- Phlebotomy
- Fast-paced hospital or clinical environment adaptability
- Supported the needs of 20 + residents under long-term care.
Prior Authorization Specialist
Principal Spine and Pain Consultants
05.2019 - 09.2022
- Prior authorization processing & insurance verification
- Medical terminology & documentation review
- CPT / ICD-10 coding familiarity (basic or intermediate)
- Electronic Health Records (EHR): Epic / Cerner / other systems
- Insurance eligibility checks & benefits coordination
- Denial management & appeal follow-up
- HIPAA compliance & patient confidentiality
- Strong phone, email, and provider communication
- Data entry accuracy & attention to detail
- Multitasking in high-volume healthcare settings
Head Medical Assistant
All American Orthopedic And Sports Medicine Institute
02.2017 - 05.2019
- Orthopedic patient care support
- Cast/splint assistance (application/removal support)
- Patient intake & vital signs
- Suture Removal
- Medical terminology (orthopedic focus)
- X-ray/imaging preparation coordination
- Electronic Health Records (EHR): Epic / Cerner (or similar)
- Wound care assistance (basic support)
- Patient mobility & transfer assistance
- Appointment scheduling & follow-up coordination
- HIPAA compliance & patient confidentiality
- Developed and implemented patient intake processes to enhance operational efficiency and patient experience.
Education
Associate of Science - Nursing
Community Coolege of Beaver County
Monaca, PA05-2028
Associate of Science - Science
Houston Community College
Houston, TX05-2017
High School Diploma -
Aliquippa Jr Sr Highschool
Aliquippa, PA06-2011
Skills
- Customer service
- Electronic Health Records (EHR) proficiency (Epic, Citrix, or similar systems)
- Provider assistance with exams, procedures, and patient care support
- Strong patient communication, education, and bedside manner
- Insurance verification, scheduling, and front office coordination
- Infection control, HIPAA compliance, healthcare safety standards, and terminology knowledge
Certification
- CNA - Certified Nurse Assistant
- CPR/BLS Certified
Timeline
Medical Assistant
St Clair Medical Group
11.2024 - Current
Patient Care Technician
UPMC Magee Women's Hospital
09.2022 - 12.2024
Prior Authorization Specialist
Principal Spine and Pain Consultants
05.2019 - 09.2022
Head Medical Assistant
All American Orthopedic And Sports Medicine Institute
02.2017 - 05.2019
Associate of Science - Nursing
Community Coolege of Beaver County
Associate of Science - Science
Houston Community College
High School Diploma -
Aliquippa Jr Sr Highschool