Alyssa Dugan
Hershey
Summary
Resourceful Associate dedicated to mentoring and educating new team members. Thorough resource on internal company policies and procedures. Driven attitude toward providing customer care within business environment. Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with many years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction.
Overview
6
6
years of professional experience
Work History
Dinning Assoicate
Country Meadows Retirement Communities
Hershey
02.2023 - Current
- Assisted customers with selecting items and answering questions about products.
- Identified needs of customers promptly and efficiently.
- Managed household errands and other essential duties.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Organized backroom areas to maintain a clean and organized work environment.
- Helped residents fill and complete menus
- Attened to Resident's needs
- Served Resident's meals
Activities Assistant
Splash magic campground
Northumberland
07.2019 - 08.2019
- Kept activities spaces organized, clean and tidy.
- Met with staff to discuss rules, regulations and work-related problems.
- Maintained records of all activity participation.
- Assessed needs and interests of individuals and groups and planned activities accordingly.
- Provided one-on-one assistance with activities for those who needed it.
- Monitored safety and cleanliness during activities.
- Instructed staff on proper procedures for leading activities and providing support for residents' needs.
- Adapted equipment as needed for safe participation by individuals with disabilities or physical limitations.
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
- Collaborated with team members to ensure that all programs were successful and enjoyable for all involved.
Education
High School Diploma -
Dauphin County Technical School
Harrisburg PA06-2024
Skills
- Safety protocols
- Meal preparation
- Customer service
- Time management
- Teamwork
- Organizational skills
- Customer assistance
- Attention to detail
- Inventory and stocking
- Work Planning and Prioritization
- Order management
- Problem-solving abilities
- Workflow management
- Friendly and helpful
- Goal driven
Affiliations
- HOSSA member 202-2024
- Skills USA member 2023-2024
- CO-OP member 202-2024
Accomplishments
- Direct Care certification
- CPR certification
- Bloodborne pathogens certification
- HIPPA certification
- PPE certification
- OSHA certification
Timeline
Dinning Assoicate
Country Meadows Retirement Communities
02.2023 - Current
Activities Assistant
Splash magic campground
07.2019 - 08.2019
High School Diploma -
Dauphin County Technical School
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