Alyssa Hoover
Sharon
Summary
Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.
Personable Fundraising Coordinator with years of fifteen expertise in proposal writing, marketing campaign development and event planning to drive donations.
Accomplished in developing and maintaining relationships with past and prospective donors. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Fundraising Sales
Daffin's
11.2004 - Current
- Managed in-house solicitation mailings and other fundraising initiatives by creating and routing materials, generating mailing lists, executing mail merges and overseeing collation and sends.
- Worked with volunteers to guide fundraising activities, managed finances and strategized with board members to innovate opportunities to attract new donors.
- Developed insightful fundraising materials for newsletters and websites to attract sponsorship opportunities.
- Coordinated strategic goals and worked to secure grants for district churches, programs and needs.
- Raised significant funds by developing and executing effective fundraising campaigns.
- Secured major donations for various programs through donor cultivation and relationship building.
Waitress
Quaker Steak & Lube
04.2011 - 07.2023
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Cleared table and bussed dishes to allow for quick setups.
- Resolved customer concerns with friendly and knowledgeable service.
- Developed strong and lasting resident relationships.
- Implemented sanitary food handling, holding and service protocols.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Relayed orders and special requests to cooks.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Sales Associate
Brookfield Drive in
04.2021 - 03.2023
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Built trusting relationships with customers by making personal connections.
- Helped average of 50 customers per day by responding to inquiries and locating products.
- Prepared cash deposits up to $$5,000 with zero discrepancies.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Waitress
Cianci's Restaurant & Lounge
08.2020 - 02.2021
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Minimized customer wait times by taking and filling large volume of orders each day.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Increased sales of high margin menu items through effective upselling.
Bartender
The Crane Room Grille
11.2017 - 07.2019
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
- Upsold customers from shelf to premium brands to help boost sales.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Balanced daily registers and generated sales reports for management.
- Implemented special events to boost customer numbers and profits.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Poured wine, beer and cocktails for patrons.
- Talked easily with patrons to build rapport and earn repeat business.
- Met customer, business operations and server needs with minimal errors or delays.
- Stocked bar with beer, wine, liquor and related supplies.
Education
High School Diploma -
Sharon High School
Sharon, PA06.2008
Skills
- Relationship selling
- Merchandising knowledge
- Cash handling accuracy
- Outgoing personality
- Sales development
- Verbal/written communication
- Reading comprehension skills
- Money handling
- Customer- and service-oriented
- Documentation and recordkeeping
- Team player mentality
- Reliable and punctual
- Excellent communication skills
- Supporting Fundraising
- Mass Mailing Management
- Reading Comprehension
- Critical Thinking
- Profit Margins
- Customer Feedback
- Public Education
- Creative Solutions
Timeline
Sales Associate
Brookfield Drive in
04.2021 - 03.2023
Waitress
Cianci's Restaurant & Lounge
08.2020 - 02.2021
Bartender
The Crane Room Grille
11.2017 - 07.2019
Waitress
Quaker Steak & Lube
04.2011 - 07.2023
Fundraising Sales
Daffin's
11.2004 - Current
High School Diploma -
Sharon High School
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