Alyssa Krimmel
Manheim
Summary
Highly organized and efficient Customer Service Specialist with experience in managing front desk operations; including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Penn Medicine Lancaster General Health
Lancaster
02.2024 - Current
- Updated system with order specifics and customer details, preferences, and billing information.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Routed laboratory or diagnostic results to appropriate staff.
- Answered phone calls and took messages for staff members.
- Reviewed insurance information with patients and processed copays.
- Processed patient referrals to specialists, coordinating appointments and information transfer.
- Provided administrative support to medical staff, including document preparation and patient communication.
- Provided administrative support such as filing, copying, faxing and scanning documents as needed.
- Facilitated emergency appointment requests, prioritizing patient care needs.
- Updated patient information in databases and adhered to confidentiality requirements.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Managed incoming calls by transferring them to the appropriate department or taking messages when necessary.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Managed appointment cancellations and rescheduling, minimizing gaps in physicians' schedules.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Scheduled follow-up appointments for long-term care plans or treatments prescribed by physicians.
- Verified insurance eligibility prior to scheduling appointments.
- Tracked and reported on appointment no-shows and cancellations, analyzing trends for management.
Amazon Delivery Driver
Amazon
Mount Joy
12.2023 - 02.2024
- Composed images of products using video or still cameras, lighting equipment and editing software.
- Checked shipping papers to determine nature of load and presence of hazardous materials.
- Utilized GPS and maps for efficient route planning.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Loaded and unloaded vehicles at distribution center and delivery address.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
Cashier
Frankin & Marshall College
Lancaster
11.2022 - 12.2023
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Described menu items to customers and suggested products based on stated preferences.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Operated dishwashing machines safely and efficiently.
- Maintained safe food handling practices to prevent germ spread.
- Cleaned kitchen areas, equipment and utensils.
- Performed opening and closing duties as assigned by management.
Receptionist
Blink Beauty Lash Lounge
Lancaster
10.2021 - 11.2022
- Answered and directed incoming calls using multi-line telephone system.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Coordinated pick-up and delivery of express mail services.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Updated and recorded customer or client information to maintain accounts.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Performed lash extensions, classic and volume sets, as well as lash lifts for clients.
- Kept work areas, tools and equipment properly sanitized to reduce risk of cross-contamination.
- Designed specific eyelash treatments based upon guests' individual needs.
- Kept track of customer services and preferences for future reference.
- Ensured that all products used were within their expiration date and properly stored away from direct sunlight or heat sources.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Operated cash registers to receive payments from patrons.
- Removed eyelash extensions with oil-based makeup remover and lash glue dissolver.
- Applied primer and adhesive to natural lashes prior to attaching the synthetic lash extensions.
- Stocked supplies, such as tweezers, brushes, adhesives and other necessary items.
- Adhered to safety protocols when working with chemicals used in the lash application process.
- Responded to customer inquiries by phone, email, and in person.
Cashier
Giant Food Stores
Lancaster
02.2019 - 10.2021
- Handled cash, card, check, gift card and coupon transactions for customer purchases.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed sales, returns, and exchanges using POS register system.
- Kept register terminal area and store clean and orderly.
- Processed customer payments using cash, debit cards, credit cards, gift certificates and vouchers.
- Cleaned spills, dirt, dust, debris from aisles, shelves, and coolers.
- Checked expiration dates on food items and removed outdated products promptly.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Faced products on shelves and displays to meet company policies.
Education
Cosmetology License - Cosmetology
Empire Beauty School
Lancaster, PA02-2022
High School Diploma -
Donegal High School
Mount Joy, PA06-2018
Skills
- Telephone etiquette
- Conflict mediation
- Excellent computer skills
- Organization and time management
- Problem-solving
Affiliations
- Journaling
- Sketchbooking
- Painting
- Reading
Certification
- Cosmetology License (Feb. 2022)
Languages
English
Professional
Timeline
Customer Service Specialist
Penn Medicine Lancaster General Health
02.2024 - Current
Amazon Delivery Driver
Amazon
12.2023 - 02.2024
Cashier
Frankin & Marshall College
11.2022 - 12.2023
Receptionist
Blink Beauty Lash Lounge
10.2021 - 11.2022
Cashier
Giant Food Stores
02.2019 - 10.2021
- Cosmetology License (Feb. 2022)
Cosmetology License - Cosmetology
Empire Beauty School
High School Diploma -
Donegal High School
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