ALYSSA MCKENNA
Marcus Hook
Summary
server
Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Excellent at multitasking and remaining calm and positive in high stress situations. Ready to make an immediate contribution to your organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server/Host/Scheduling Coordinator
Off The Rail
Media
08.2020 - Current
- Greet and accommodate guests, building positive experience from first interaction.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Used focus and memorization skills to keep track of tables and remember orders.
- Used good communication skills to reduce guest dissatisfaction.
- Assisted with training of new staff members.
- Resolved customer complaints with professionalism and tactful communication.
- Communicated with team members to confirm availability and resolve scheduling conflicts.
- Coordinated scheduling for multiple departments to enhance workflow efficiency.
server
Buffalo Wild Wings
Glenn Mills
12.2019 - 08.2020
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Memorized menu to help diners make informed meal choices.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Monitored food and beverage levels to satisfy customer needs.
Server/Bartender
Hooters
Glenn Mills
08.2018 - 02.2020
- Attended company and restaurant required trainings and meetings, improving skills.
- Delivered customer checks and securely processed credit card or cash payments.
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.
- Assisted with training of new staff members.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
Education
High School Diploma -
Chichester Highschool
Chichester06.2017
Skills
- Suggestive Selling
- Item sales and Promotion
- Pos Operation
- Conflict and Complaint Resolution
- Transactions and Cash Handling
- Cool Under Pressure
- Natural Leadership
- Adaptable and Flexible
- Multitasking
- Scheduling coordination
- Customer service
- Conflict resolution
- Problem solving
Certification
RAMP certification
Timeline
Server/Host/Scheduling Coordinator
Off The Rail
08.2020 - Current
server
Buffalo Wild Wings
12.2019 - 08.2020
Server/Bartender
Hooters
08.2018 - 02.2020
High School Diploma -
Chichester Highschool