Alyssa Milan

Took time off to expand my personal and professional development. Over the duration of this time I managed to:

• Graduate from certification program in Medical Billing and Coding from local community college.
• Pass CPC exam and obtain license.
• Network with several professionals in Medical Coding field.

• Enhanced patient satisfaction by efficiently addressing and resolving supplemental benefits-related inquiries.
• Boosted customer retention by promptly handling complaints and providing appropriate solutions.
• Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
• Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining focus on finding resolutions.
• Provided exceptional customer service to patients, answering questions and addressing concerns.

• Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
• Researched new techniques to stay up to date with trends and developments in massage therapy industry.
• Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
• Designed and conducted case-study to evaluate effects of massage therapy on patients with diagnosis of chronic lymphocytic leukemia

• Enhanced client satisfaction by providing personalized pet care services tailored to individual needs.
• Maintained clean and safe environment for pets, ensuring their comfort and well-being at all times.
• Administered medications as needed under veterinarian guidance, maintaining health of pets in my care.
• Supported positive behavior reinforcement training methods during walks or playtime sessions for better pet obedience outcomes.
• Increased client retention rate through excellent communication skills and genuine love for animals.
• Trained and mentored new employees on protocols and proper animal care, ensuring comfortability with their role and new situations that may arise.