Alyssa Pearson
Pottstown
Summary
Results-driven professional with a strong foundation in data analysis and customer service, recognized for exceptional problem-solving abilities and collaborative team engagement. Committed to enhancing operational efficiency and delivering impactful business outcomes through strategic insights and innovative solutions. Proven track record of leveraging analytical skills to identify trends and improve processes, ensuring a seamless customer experience. Eager to contribute expertise to drive organizational success and foster a culture of continuous improvement.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
Limerick, PA
05.2025 - Current
- Facilitate high-volume transactions in a fast-paced environment, consistently maintaining low "window times" and high throughput during peak morning rushes.
- Manage inventory and restock cycles under pressure to prevent service interruptions during high-traffic periods.
- Educate customers on product offerings, flavor profiles, and seasonal promotions, utilizing upselling techniques to increase the average transaction value.
- Cultivate a loyal customer base by providing personalized service, directly impacting the store's Customer Connection scores.
Front Desk Assistant
West Chester University
West Chester, PA
09.2024 - 05.2025
- Greeted and assisted visitors at the main reception area.
- Managed incoming calls and directed them to appropriate departments.
- Maintained accurate records of guest accounts using computerized systems.
- Assisted with administrative tasks such as filing paperwork, preparing reports.
Swim Instructor
British Swim School
Pottstown, PA
01.2023 - 09.2024
- Developed personalized lesson plans to address individual student needs and skill levels, enhancing skill acquisition.
- Instructed diverse student groups in swimming techniques and safety practices, fostering a supportive learning environment.
- Encouraged students to build confidence in and out of water, creating an engaging and enjoyable swimming experience.
- Ensured that swimmers followed pool rules and regulations at all times.
Education
Bachelor of Science - Data Analytics
Arizona State University
Tempe, AZ05-2028
High School Diploma -
Pottstown Senior High School
Pottstown, PA05-2024
Skills
- Point of sale operation
- Customer service
- Team collaboration
- Communication skills
- Performance improvement
- Problem-solving
- Microsoft Excel
- Data analysis
Timeline
Barista
Starbucks
05.2025 - Current
Front Desk Assistant
West Chester University
09.2024 - 05.2025
Swim Instructor
British Swim School
01.2023 - 09.2024
Bachelor of Science - Data Analytics
Arizona State University
High School Diploma -
Pottstown Senior High School