Alyssa Ruzzano
Kingston
Summary
Super dependable and reliable, adept at call prioritization and critical thinking. Proven track record in enhancing emergency response times and fostering teamwork. Recognized for exceptional communication skills and a commitment to public safety, ensuring effective incident management in high-pressure situations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
911 Telecommunicator
Luzerne County 911
01.2025 - Current
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
- Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
- Coordinated resources effectively during natural disasters, ensuring swift aid delivery to impacted communities.
- Provided compassionate assistance to distressed callers while maintaining composure under challenging circumstances.
Business Owner
Cleaning With Meaning LLC
06.2021 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Trained and motivated employees to perform daily business functions.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
Bartender Shift Manager
Rikasa
09.2021 - 05.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Insurance Agent
State Farm
02.2020 - 05.2022
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
Debt Collection Specialist
Ability Recovery Services
07.2016 - 05.2019
- Decreased delinquency rates through consistent follow-ups, negotiation skills, and timely resolution of disputes.
- Contributed to the ongoing success of the collections team by sharing knowledge, expertise, and best practices with colleagues for continuous improvement efforts.
- Maintained accurate and up-to-date records in collection management systems, ensuring efficient tracking and reporting of account statuses.
- Evaluated debtor financial situations, offering customized payment plans based on individual circumstances, ultimately improving repayment rates.
Education
Diploma -
Delaware Valley
Milford, PA06.2013
Skills
- Call prioritization
- Incident command
- Law enforcement procedures
- Public safety awareness
- Geographical expertise
- Computer skills
- Teamwork and collaboration
- Active listening
- CPR and first aid
- Dependable and responsible
- Emergency response procedures
- Information security
- Telephone etiquette
- Good judgment
- Computer-aided dispatching
- Map reading
- Critical thinking
- Information intake
- Emergency medical dispatcher certification
- Call routing
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Listening skills
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team leadership
- Effective communication
- Verbal and written communication
- Decision-making
- Situational awareness
- NCIC database
- Data entry
- Safety protocols
- First aid knowledge
Certification
First aid
CPR
Stop the bleed
Timeline
911 Telecommunicator
Luzerne County 911
01.2025 - Current
Bartender Shift Manager
Rikasa
09.2021 - 05.2023
Business Owner
Cleaning With Meaning LLC
06.2021 - Current
Insurance Agent
State Farm
02.2020 - 05.2022
Debt Collection Specialist
Ability Recovery Services
07.2016 - 05.2019
Diploma -
Delaware Valley
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