Alyssa Snyder
Philadelphia,PA
Summary
Results-driven and detail-oriented Account Manager with 15 years of experience specializing in relationship management, revenue growth, and customer success. Skilled in managing employer-client relationships, optimizing partner performance, and leveraging data-driven insights to enhance satisfaction. Experienced in developing new business deals, introducing new products, and expanding networks.
Overview
19
19
years of professional experience
Work History
Account Manager
GetMyBoat
04.2023 - 04.2025
- Managed 200+ partners, driving engagement, retention, and revenue growth through tailored strategies.
- Built strong relationships with boat owners, optimizing bookings via best practices and market insights.
- Analyzed performance metrics to identify growth opportunities and optimize partner success.
- Collaborated with cross-functional teams (marketing, product, customer support) to enhance user experience.
- Conducted onboarding and training sessions for new partners, ensuring smooth platform adoption.
- Resolved partner concerns and provided ongoing support to maintain satisfaction and long-term retention.
Account Manager
TBI Inc.
04.2021 - 01.2023
- Managed a diverse portfolio of technology and telecom partners, delivering consultative sales support and account management.
- Increased revenue by identifying and capitalizing on upsell and cross-sell opportunities in cloud, cybersecurity, UCaaS, and SD-WAN solutions.
- Partnered with leading providers such as AT&T, Verizon, and Comcast to create customized technology solutions for clients.
- Provided sales enablement, training, and strategic guidance to partners on emerging telecom and IT advancements.
- Assisted partners with complex sales processes, contract negotiations, and service escalations to ensure seamless deal execution.
Sales Executive
Philadelphia Phillies
02.2006 - 04.2021
- Developed and executed strategic sales initiatives to drive revenue and expand the customer base.
- Engaged customers with strong communication skills to assess needs and recommend tailored solutions.
- Managed sales transactions, prepared contracts, and ensured accurate record-keeping.
- Provided exceptional customer service by assisting with billing inquiries, processing payments, and setting up payment options.
- Delivered frontline support via phone and email, resolving customer concerns efficiently.
- Trained and mentored new employees, fostering a high-performing and knowledgeable sales team.
Education
Associate of Science - Marketing
Widener University
Chester, PA04-2020
Skills
- Account management
- Teamwork and collaboration
- Client relations
- Sales & Revenue Growth
- Data Analysis & Reporting
- Partner Training & Onboarding
- Customer Success Strategies
- Cross-Functional Collaboration
- Problem-Solving & Negotiation
- CRM & SaaS Platforms
Timeline
Account Manager
GetMyBoat
04.2023 - 04.2025
Account Manager
TBI Inc.
04.2021 - 01.2023
Sales Executive
Philadelphia Phillies
02.2006 - 04.2021
Associate of Science - Marketing
Widener University
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