Alyssa Vincent
Springdale
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
Caremark LLC
Pittsburgh
08.2024 - Current
- Provide customer support for members regarding prescription benefits, insurance coverage, and pharmacy services in a high-volume call center environment.• Handle inbound calls, resolved issues, and ensured a positive customer experience while maintaining accuracy and compliance with healthcare regulations.
- Managed customer complaints with empathy and professionalism.
- Educated clients about insurance coverage and benefits options.
- Collaborated with pharmacy staff to resolve medication issues.
- Trained new employees on customer service protocols and systems.
Makeup Artist
Sephora
Pittsburgh
06.2021 - 08.2024
- Consulted with clients to determine makeup preferences and styles.
- Demonstrated product application techniques to enhance customer knowledge.
- Assisted in maintaining inventory of makeup products and supplies.
Education
Cosmetology - Cosmetology
Empire Beauty School
Monroeville, PA 04.2020 - 12.2020
Skills
- Customer support
- Complaint resolution
- Insurance education
- Pharmacy collaboration
Timeline
Customer Service Representative
Caremark LLC
08.2024 - Current
Makeup Artist
Sephora
06.2021 - 08.2024
Cosmetology - Cosmetology
Empire Beauty School
04.2020 - 12.2020