Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alyssa Wiseman

New Oxford

Summary

Dynamic Office Manager with a proven track record at Round Top Campground, excelling in customer service and organizational skills. Enhanced team productivity through effective delegation and streamlined operations. Skilled in financial tracking and conflict management, fostering a collaborative environment that promotes efficiency and employee satisfaction.

Overview

7
7
years of professional experience

Work History

Office Manager

Round Top Campground
06.2021 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.

Room Attendant

Courtyard Marriott
02.2020 - 06.2021
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
  • Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
  • Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
  • Enhanced guest satisfaction by providing thorough and timely room cleaning services.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
  • Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
  • Checked appliances in guest rooms to determine good working order.
  • Inspected guest rooms to replenish soap, paper towels and toiletries.
  • Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
  • Ensured positive guest experiences with prompt response to special requests and additional services.
  • Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
  • Replenished guest room water glasses, toiletries, and paper products.
  • Performed laundry duties for improved efficiency and faster room turnover times.
  • Displayed strong organizational skills when managing personal cart inventory based on specific needs per shift, ensuring a seamless transition from one task to another without any delays or complications.
  • Collaborated with front desk staff to address guest concerns, ensuring swift resolutions and overall satisfaction.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.

General Laborer

G&S Foods
03.2019 - 11.2019
  • Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
  • Performed general housekeeping and cleaning tasks.
  • Assisted team members with tasks that require group effort.
  • Notified supervisors of defective equipment or material.
  • Increased productivity with effective communication and collaboration among team members.
  • Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
  • Performed quality checks on products and materials to identify any defects.
  • Enhanced team morale through positive attitude, mutual support, and fostering a collaborative atmosphere during challenging projects.

Cash Office Associate

Kennies Market
07.2018 - 04.2019
  • Balanced safe, prepared tills, and prepared register bags for next sales date.
  • Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
  • Investigated discrepancies of cash register and POS System totals to resolve errors.
  • Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.
  • Implemented useful procedures to establish accuracy in cash handling, counting and reporting.
  • Prepared bank deposits and corporate cash shipments.
  • Performed daily cash reconciliations to determine accuracy of financial reports.
  • Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
  • Managed daily flow of cash transactions to provide sufficient cash supply to meet customer needs.
  • Trained new employees on proper cash routines, procedures, and requirements.
  • Oversaw, balanced and managed change fund to facilitate customer transactions.
  • Contributed to a positive work atmosphere by demonstrating excellent teamwork skills and maintaining open communication with colleagues.
  • Assisted in training new employees on cash office procedures, contributing to a more efficient work environment.

Education

Bachelor of Science - Business Administration

Southern New Hampshire University
Hooksett, NH

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Data entry
  • Customer relations
  • Clear oral/written communication
  • Billing
  • Scheduling and calendar management
  • Administrative support
  • Document management
  • Relationship building
  • Mail handling
  • Inventory control
  • Staff management
  • Employee supervision
  • Operations management
  • Staff hiring
  • Conflict management
  • Supply management
  • Financial tracking
  • Expense reporting
  • Team bonding
  • Decision-making
  • Teamwork and collaboration
  • Team leadership
  • Goal setting
  • Budget management
  • Teamwork
  • Process improvement

Timeline

Office Manager

Round Top Campground
06.2021 - Current

Room Attendant

Courtyard Marriott
02.2020 - 06.2021

General Laborer

G&S Foods
03.2019 - 11.2019

Cash Office Associate

Kennies Market
07.2018 - 04.2019

Bachelor of Science - Business Administration

Southern New Hampshire University

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Alyssa Wiseman