ALYSSA PENNY
Henryville,PA
Summary
Experienced with managing business operations, leading teams, and driving strategic initiatives. Utilizes expertise in financial oversight and process optimization to enhance business performance. Track record of fostering team collaboration and achieving operational excellence.
Overview
8
8
years of professional experience
Work History
Full Time Preload Supervisor
UPS
09.2024 - Current
- Supervised daily preload operations, ensuring timely and accurate package sorting.
- Managed scheduling of employees, ensuring adequate staffing levels were maintained during peak periods or absences.
- Trained and mentored team members on safety protocols and operational efficiency.
- Implemented process improvements that enhanced workflow and reduced delays.
- Monitored performance metrics to ensure compliance with company standards.
- Scheduled staffing levels to meet operational demands while optimizing productivity.
- Resolved operational issues swiftly, minimizing impact on service delivery.
- Collaborated with senior management on strategic initiatives to improve overall operations at the facility level.
Package Car Center Supervisor
UPS
06.2021 - 08.2024
- Created effective communication protocols between staff members and customers.
- Planned, coordinated, and supervised daily operations in order to ensure smooth functioning of the center.
- Prepared detailed reports regarding pickups, bulk deliveries, and USPS deliveries.
- Provided feedback on employees’ performance to ensure successful completion of tasks.
- Utilized advanced problem solving skills to address complex issues related to customer service delivery.
- Managed payroll processes including timekeeping, attendance tracking, leave requests.
- Conducted meetings with department heads.
- Initiated training programs for new hires as well as existing staff members.
- Trained new employees on company policies, procedures and work ethics.
- Set performance goals for staff members and helped teams meet important deadlines.
Package Car Delivery Driver
UPS
09.2020 - 06.2021
- Performed pre-trip vehicle inspections.
- Ensured accuracy of all paperwork associated with deliveries and pickups.
- Loaded package cars with appropriate materials for daily route deliveries.
- Managed multiple tasks simultaneously while meeting deadlines for each task.
- Demonstrated excellent customer service skills while delivering packages and providing directions as needed.
Package Handler
UPS
03.2020 - 09.2020
- Demonstrated ability to lift up to 75 pounds safely and repeatedly.
- Loaded and unloaded packages from trucks, consistently meeting deadlines.
- Followed all safety regulations and procedures when handling packages.
- Efficiently handled large volumes of packages within established time frames.
- Adapted quickly to changes in workflow as needed while meeting production goals.
Service Dispatcher
RJ Groner
11.2017 - 04.2019
- Utilized computer systems to track orders, manage routes, and assign vehicles.
- Assisted customers with scheduling changes or emergency requests in a timely manner.
- Performed data entry tasks accurately while maintaining strict confidentiality.
- Demonstrated expertise in customer service and problem solving techniques.
- Resolved conflicts between drivers and customers in an effective manner.
- Dispatched vehicles according to established procedures for maximum efficiency.
Education
A.A.S. - Business Management
Northampton Community College
05-2026
Specialized Diploma - Accounting
Northampton Community College
05.2024
Specialized Diploma - General Education
Northampton Community College
05.2024
High school diploma -
Pocono Mountain East High School
06.2007
Timeline
Full Time Preload Supervisor
UPS
09.2024 - Current
Package Car Center Supervisor
UPS
06.2021 - 08.2024
Package Car Delivery Driver
UPS
09.2020 - 06.2021
Package Handler
UPS
03.2020 - 09.2020
Service Dispatcher
RJ Groner
11.2017 - 04.2019
Specialized Diploma - Accounting
Northampton Community College
Specialized Diploma - General Education
Northampton Community College
A.A.S. - Business Management
Northampton Community College
High school diploma -
Pocono Mountain East High School
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