Amal Shaheen
East Stroudsburg
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
4
4
years of professional experience
Work History
Server
Kalahari Resorts Poconos
Pocono Manor
02.2021 - 03.2025
- Monitored dining room for cleanliness and proper set-up at all times.
- Trained new employees on restaurant procedures and plating techniques.
- Provided excellent customer service to ensure satisfaction.
- Followed health safety guidelines when preparing and serving food products.
Animal Shelter Volunteer
Animals Can’t Talk
East Stroudsburg
01.2022 - 06.2022
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Assisted with administering medications to animals under supervision.
- Prepared and distributed animal enrichment toys and activities.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
Education
Bachelor of Science - Medical Technology
East Stroudsburg University of Pennsylvania
East Stroudsburg, PA05-2028
Skills
- Quality assurance
- Patient safety
- Critical thinking
- Customer service
- Strong work ethic
Languages
Arabic
Professional
Timeline
Animal Shelter Volunteer
Animals Can’t Talk
01.2022 - 06.2022
Server
Kalahari Resorts Poconos
02.2021 - 03.2025
Bachelor of Science - Medical Technology
East Stroudsburg University of Pennsylvania