Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Amanda Batista

Philadelphia

Summary

Dynamic and dedicated professional with experience at 2nd Avenue Thrift Store, excelling in material handling and maintaining workplace cleanliness. Recognized for a positive attitude and effective collaboration, ensuring timely task completion. Proven ability to operate heavy machinery and enhance team productivity while fostering a safe and organized environment.

Overview

10
10
years of professional experience

Work History

Material Handler

2nd Avenue Thrift Store
07.2024 - Current
  • Transported inventory items to appropriate locations.
  • Packed items into appropriate containers for shipment.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
  • Received and unpacked shipments and new equipment as directed.

Customer Service Representative

Forman Mills
05.2019 - 2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Home Health Aide

Top Choice Home Healthcare
02.2015 - 2018
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Provided mobility assistance such as walking and regular exercising.

Education

Samuel Fels
5500 Langdon St Philadelphia Pa 19124
06.2015

Skills

  • Material handling
  • Loading and unloading
  • Order picking
  • Positive attitude
  • Workplace cleanliness
  • Heavy lifting

Languages

Spanish
Full Professional

Timeline

Material Handler

2nd Avenue Thrift Store
07.2024 - Current

Customer Service Representative

Forman Mills
05.2019 - 2023

Home Health Aide

Top Choice Home Healthcare
02.2015 - 2018

Samuel Fels

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Amanda Batista