Amanda Beard
Rices Landing
Summary
Product operations and digital delivery leader with over 20 years of experience in SaaS and eCommerce. Successfully led operational execution for a $10 million revenue stream by aligning product initiatives with business priorities. Expertise in agile methodologies, roadmap coordination, user experience and cross-functional collaboration.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Director, Product Operations & Technical Delivery
Organixx
09.2016 - Current
- Led operational execution of digital product initiatives across Shopify and marketing technology platforms.
- Aligned product initiatives with executive business priorities, supporting a $10 million revenue stream.
- Coordinated sprint planning, backlog governance, and release cycles for development team, ensuring timely delivery of projects.
- Implemented agile workflows, increasing delivery predictability and improving stakeholder visibility.
- Oversaw Shopify ecosystem, including subscription (Recharge/Skio), loyalty CRM, affiliate, and sales funnel integrations.
- Evaluated and implemented third-party technologies to improve customer experience and operational efficiency.
- Directed release validation and risk mitigation processes, ensuring platform stability and reducing downtime.
Quality Assurance Team Lead
PGi / Netspoke
Pittsburgh
01.2010 - 01.2013
- Led team of up to 8 QA analysts across diverse product lines, ensuring quality standards and timelines were met.
- Directed QA operations for web-based SaaS product releases in agile and pre-agile environments.
- Collaborated with product and engineering teams to enhance release readiness and deployment reliability.
- Coordinated test planning and defect prioritization while facilitating cross-team communication to streamline release cycles.
- Conducted post-release analysis to improve delivery consistency and minimize recurring defects.
- Served as liaison between product/project management and QA, aligning scope and timelines to enhance project clarity.
Software Quality Assurance Analyst
PGi / Netspoke
Pittsburgh
01.2008 - 01.2010
- Authored test scripts and validation documentation to support structured release cycles.
- Executed manual testing for web conferencing platforms to ensure quality before and after production releases.
- Collaborated with developers to identify and resolve defects, ensuring timely verification of solutions.
Web Technical Support Team Lead
PGi / Netspoke
Pittsburgh
01.2004 - 01.2008
- Directed tier 2 technical support operations for enterprise web conferencing platforms, serving internal teams and external customers.
- Oversaw troubleshooting of SaaS applications and third-party integrations, improving system performance.
- Enhanced issue resolution processes, resulting in higher customer satisfaction.
- Delivered user training sessions, increasing customer proficiency with software solutions.
Help Desk Engineer
Diskriter, Inc.
Pittsburgh
01.2003 - 01.2004
- Executed server maintenance and hardware troubleshooting, configuring systems to improve operational efficiency in enterprise environment.
- Provided technical support for hardware and software issues across multiple platforms.
- Diagnosed and resolved user-reported problems efficiently and accurately.
- Configured and installed computer systems and peripherals for end-users.
Education
Associate's Degree - Information Technology Computer Network Systems
ITT Technical Institute
Pittsburgh, PA03-2003
Skills
- Product management
- Product Lifecycle Management
- Agile methodologies
- Agile practices
- Development coordination
- Stakeholder engagement
- Customer experience
- SaaS Platforms
- API Integrations
- Shopify
- WooCommerce
- Magento
- ReCharge/Skio
- Loyalty Lion
- Email Marketing Apps
- Jira
- Post-release analysis
- Team leadership
Certification
ISTQB Certified Foundation Level Tester
Timeline
Director, Product Operations & Technical Delivery
Organixx
09.2016 - Current
Quality Assurance Team Lead
PGi / Netspoke
01.2010 - 01.2013
Software Quality Assurance Analyst
PGi / Netspoke
01.2008 - 01.2010
Web Technical Support Team Lead
PGi / Netspoke
01.2004 - 01.2008
Help Desk Engineer
Diskriter, Inc.
01.2003 - 01.2004
Associate's Degree - Information Technology Computer Network Systems
ITT Technical Institute