Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amanda Boal

Cochranton

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Front of House, Guest Relations, and Sales Manager

Outback Steakhouse
11.2024 - Current
  • Manage both front and back of house staff (consisting of 60+ employees) during a rotating schedule of shifts to ensure quality, teamwork, and efficiency are being met per day-to-day needs based off of business.
  • Hiring and interviewing staff, based off of first impressions, past experience, and how they would fit in with established employees to ensure they would be a welcome member of the team.
  • Handling daily paperwork, including but not limited to sales, labor, waste, maintenance requests, inventory, par/prep sheets, guest complaints, cash drops, and more.
  • Coaching staff members on the dos and don’ts as per company standards, to increase moral, sales, teamwork, guest relations, quality, efficiency, and cleanliness.
  • Ordering produce and product based off of current inventory and projected sales week by week, to ensure there is no overspending or waste.
  • Conducting inventory on a twice a month rotation. Analyzing the numbers to determine high waste items and how to eliminate waste
  • Training new and established employees on their current or new tasks, based on each individual team member’s strengths and weaknesses. This includes changing training curriculum and testing employees on their job codes to ensure they’re meeting company standards, and working with them in areas they can improve on.
  • Conducts regular meetings with front of house staff to ensure standards are being met on a regular basis.
  • Profit and loss statements.

Red Lobster
09.2023 - 11.2024
  • Manage both front and back of house staff (consisting of 40+ employees) during a rotating schedule of shifts to ensure quality, teamwork, and efficiency are being met per day-to-day needs based off of business.
  • Create seasonal promotional items and offers that increase the daily number of guests entering the establishment and encouraging raised sales.
  • Hiring and interviewing staff, based off of first impressions, past experience, and how they would fit in with established employees to ensure they would be a welcome member of the team.
  • Handling daily paperwork, including but not limited to sales, labor, waste, maintenance requests, inventory, par/prep sheets, guest complaints, cash drops, and more.
  • Coaching staff members on the dos and don’ts as per company standards, to increase moral, sales, teamwork, guest relations, quality, efficiency, and cleanliness.
  • Ordering produce and product based off of current inventory and projected sales week by week, to ensure there is no overspending or waste.
  • Training new and established employees on their current or new tasks, based on each individual team member’s strengths and weaknesses. This includes changing training curriculum and testing employees on their job codes to ensure they’re meeting company standards, and working with them in areas they can improve on.
  • Profit and loss statements.

Server/Bartender

Red Lobster
03.2024 - 09.2024
  • Maintain a clean and organized work area
  • Ensure proper guest service at all times
  • Adhered to proper alcohol handling, sanitation, safety procedures, and maintain appropriate dating, labeling and rotation of product as per PA guidelines.
  • Recommend and sell current food and drink specials to increase sales
  • Attention to detail and presentation of each order to ensure guest satisfaction
  • Assist in orienting new employees to their work area, including but not limited to training and shadowing to allow for job proficiency

Material Analyst

ASRC Federal
01.2019 - 05.2023
  • Analyze material in multiple case types to create case summary report to include a wide array of information such as previous investigations, credit reports, FBI reports, etc.
  • Identify omitted/discrepant/derogatory information.
  • Determine appropriate follow up and schedule items as needed/per case.
  • Flag cases as needed per TIG requirements.
  • Send messages/notifications to investigator or other teams as needed.
  • Update background investigations.
  • Follow NBIB and OPM guidelines.
  • Demonstrate high commitment to integrity, quality, and confidentiality

Management/Server/ Bartender

Chovy’s Italian Casual
07.2014 - 05.2020
  • Maintained effective leadership skills at all times to allow for better lunch and dinner services
  • Provided training and coaching of staff and followed up to ensure proper training has been met
  • Prepared for, set up and tear down for events as directed by General Manager
  • Handled daily cash flow, reports, labor tracking and invoices
  • Attended and assisted in safety meetings to keep standards up to date and understood
  • Provided regular feedback to General Manager to allow for better service and quality
  • Assisted in inventory tracking, ordering, and shipment handling
  • Assisted with schedules and server section rotations to allow for time off, schedule changes, and comfortability during the shift each week based off of other staff’s needs and requests.
  • Assisted in the creation of seasonal drink menus to increase sales and overall guest visits
  • Proved to be a good team player with the management team by providing solutions and introducing new concepts to try within the restaurant to increase moral and overall sales.

Personal Care

Department of Veterans Affairs
04.2013 - 10.2018
  • Provided care to disabled veterans with PTSD to ensure all of their needs were being met and understood
  • Managed medication for each client, whether that be dosing, timing, or preparing refills
  • Scheduled and maintained appointments and other activities for veterans, allowing them an easier time with their day to day living and social life

Drug and Alcohol Case Management

Mercer County Behavioral Health Council
05.2016 - 09.2016
  • Maintained a revolving case load of clients with efficiency
  • Preformed drug and alcohol abuse assessments for both youth and adult clients of varying degrees
  • Completed mental health assessments based on necessary criteria, guidelines, and standards
  • Attended weekly assessment team meeting to participate in feedback for client cases, ensuring the clients were getting the necessary care during our visits
  • Coordinated appropriate care based on each individual clients’ needs, and working around what needed to change to meet their individual requirements
  • Made necessary referrals to proper care facilities based on clients’ needs and requests

Education

Bachelor of Science - Rehabilitative Science, Psychology, Substance Abuse

Clarion University of Pennsylvania
Clarion, Pennsylvania
05.2012

Skills

  • Relationship building
  • Sales team training
  • Staff management
  • Goals and performance
  • Motivational skills
  • Verbal and written communication
  • Product knowledge
  • Client relationship management
  • Positive and upbeat

Certification

  • Security Clearance
  • Act 33/34 Clearances
  • Act 120 Clearances
  • Received Medication Certification, Dual Diagnosis Certification, and Drug Interaction Certification
  • Safe Serve
  • RAMP

Timeline

Front of House, Guest Relations, and Sales Manager

Outback Steakhouse
11.2024 - Current

Server/Bartender

Red Lobster
03.2024 - 09.2024

Red Lobster
09.2023 - 11.2024

Material Analyst

ASRC Federal
01.2019 - 05.2023

Drug and Alcohol Case Management

Mercer County Behavioral Health Council
05.2016 - 09.2016

Management/Server/ Bartender

Chovy’s Italian Casual
07.2014 - 05.2020

Personal Care

Department of Veterans Affairs
04.2013 - 10.2018

Bachelor of Science - Rehabilitative Science, Psychology, Substance Abuse

Clarion University of Pennsylvania

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