Amanda Burke
Honey Brook
Summary
Accomplished in enhancing customer satisfaction and team efficiency. Experienced with client relationship management, delivering comprehensive support and ensuring compliance with industry standards. Utilizes strong problem-solving abilities to address client needs effectively. Track record of maintaining high levels of customer satisfaction and regulatory compliance.
Overview
7
7
years of professional experience
Work History
Participant Services Licensed Representative
The Vanguard Group
09.2022 - Current
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Contributed to team success by sharing best practices and collaborating on innovative solutions for common challenges.
- Assisted clients in navigating complex financial matters, simplifying concepts for improved understanding.
- Evaluated client risk profiles to ensure compliance with regulatory requirements, taking necessary actions when discrepancies were identified.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Full-Time Sales Supervisor
Designer Shoe Warehouse
11.2020 - 08.2022
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Played an integral role in recruitment processes by interviewing candidates and guiding them through onboarding procedures upon hire completion successfully.
- Monitored employee attendance and punctuality, addressing issues promptly to maintain optimal staffing levels.
- Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
- Set schedules for 20+ staff members by planning and designating shifts and hours.
Full-Time Team Member
Whole Foods Market
07.2018 - 05.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Lead Cashier
Designer Shoe Warehouse
08.2017 - 08.2019
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Managed high volume sales periods effectively, ensuring prompt service during peak hours.
Education
High School Diploma -
Downingtown West High School
Downingtown, PA06-2016
Skills
- Policy analysis
- Compliance monitoring
- Industry networking
- Cross-selling strategies
- Customer service
- Data entry
- New hire training
- Task delegation
- Demand forecasting
Timeline
Participant Services Licensed Representative
The Vanguard Group
09.2022 - Current
Full-Time Sales Supervisor
Designer Shoe Warehouse
11.2020 - 08.2022
Full-Time Team Member
Whole Foods Market
07.2018 - 05.2021
Lead Cashier
Designer Shoe Warehouse
08.2017 - 08.2019
High School Diploma -
Downingtown West High School
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