AMANDA CARY CALON

• Led by example on the sales floor, consistently achieving and exceeding store sales goals through strategic client engagement, and product knowledge.
• Drove clienteling initiatives, Thru concierge, more ways to shop and private appointments via in-store and virtual that led to building lasting relationships, and enhancing customer loyalty through personalized service and outreach.
• Trained, coached, and mentored sales associates to elevate selling skills, team performance, and brand representation.
• Partnered with the ASM and supervisor on daily operations, staffing, scheduling, and performance management to ensure operational excellence.
• Ensured premium brand presentation by maintaining visual merchandising standards and supporting seasonal, monthly, and/or refresh floorset execution.
• Supported inventory management through stock replenishment, shipment processing, and inter-store transfers.
• Fostered a fun, high-energy, client-focused team environment, aligned with Ralph Lauren's luxury service standards.
• Executed company initiatives, promotions, and events to drive traffic, and elevate the in-store experience.
• Handled customer complaints, if any, to ensure satisfaction and retention.
• Achieved high team morale with regular motivation and encouragement, not only at the start of shift huddles.

• Provided outstanding support to the entire staff, which helped improve process flow and boosted efficiency.
• Developed close working relationships with front office and back office staff.
• Boosted staff morale by offering constructive feedback and specific direction for a culture of professional development.
• Oversaw and assumed responsibility for accounting, budgeting, expense monitoring, and development processes, financial performance, and reporting, as well as net patient revenue tracking.
• Provided supervision and management to a team of nurses, clinicians, and all support personnel of three practices.
• Developed policies and procedures for effective practice management.
• Addressed and remedied all patient or team member issues using sound judgment, in compliance with organizational policy and applicable regulations.
• Serves as a role model of LVHN CORE Values, facilitating a work environment that fosters integrity, motivation, teamwork, and development.

• Provided support and help for Practice Managers, other teams, and administration at multiple pediatric locations with Elite Fleet. Reported on daily office activities to help them stay on top of changing, dynamic conditions, and make proactive decisions.
• Verified salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
• Answered and managed incoming and outgoing calls, mail, and emails from patients/contracted vendors while recording accurate messages for distribution to office staff.
• Maintained office supplies for multiple pediatric sites.
• Organized team workload collaboratively and prioritized tasks to streamline office functions in a deadline-driven environment to maintain smooth operations and readiness for unexpected demands.
• Oversaw technical, operational, clerical, and customer service support activities, as well as trained new employees on administrative procedures, company policies, and performance standards.
• As job responsibilities increased, I helped support newly acquired pediatric practices in the local area. I aided and educated the team in all areas related to LVHN workflows, practices, and procedures from check-in through check-out.
• Participated in various committees:

- Leadercast: Devoted to professional and personal development for future and current leaders to increase productivity, decrease burnout, and develop self-awareness within the Network.

- LVPG Acquisitions Committee: Project lead for future, newly acquired pediatric practices to help them integrate into LVHN/LVPG workflows, practices, and procedures.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions to obtain medical histories, medication information, symptoms, allergies and prepared for physician examinations.
• Assisted with routine checks, collected, processed and documented patient medical information such as blood pressure, weight, various types of diagnostic testing results as well as running controls and QA.
• Performed clerical duties, such as word processing, data entry, answering phones and filing.
• Called and faxed pharmacies to submit prescriptions and refills.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before they were depleted.
• Taught patients about medications, procedures, and care plan instructions.
• Collaborated with medical and administrative personnel to maintain a patient-focused, engaging, and compassionate environment.
• EPIC Super User.
• Expanded knowledge in aspects of insurance processing, running eligibility, referral completion, and resolving any insurance and billing issues.
• Assisting in the revenue processing cycle in the collection of patient balances.

• Personal Shopper Assistant to high-end clients.
• Advised smartly, exercised networking skills to build the right portfolio, and delivered the best experience for clients and customers.
• Prepared merchandise for the sales floor by pricing or tagging.
• Organized racks and shelves to maintain the store's visual appeal, engage customers, and promote specific merchandise.
• Implemented up-selling strategies, such as recommending accessories and complementary or promotional purchases, to boost revenue.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Helped customers locate products, and checked the store system for merchandise at other sites; if not available, offered relevant products and services.
• Answered customer questions regarding sizing, accessories, and proper care for merchandise.
• Engaged with customers to effectively build rapport and lasting relationships.
• Maintained records related to sales, returns, and inventory availability.