Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Amanda Castle

Glenolden

Summary

Early childhood education professional with strong focus on fostering nurturing and inclusive learning environment. Adept at curriculum development, classroom management, and individualized instruction. Known for effective collaboration with colleagues and adaptability to meet changing needs. Valued for reliability, communication skills, and results-driven approach to supporting children's growth and development.

Experienced with fostering early childhood development through engaging and nurturing environments. Utilizes tailored curriculum to meet individual needs of infants and toddlers. Track record of effective communication with parents and team collaboration to ensure holistic child development.

Overview

16
16
years of professional experience

Work History

Inside Sales Representative

Ulma Architectural
03.2025 - Current
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Used CRM software to maintain detailed contact logs and account records.
  • Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
  • Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
  • Set up new accounts, established customer credit and set up payment methods.
  • Facilitated improved communication between the sales team and other departments to ensure a cohesive approach to business growth strategies.
  • Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and crossselling.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Reduced customer churn rate by anticipating needs proactively, offering value-added services or discounts as appropriate.

Customer Service Representative

Capp USA
05.2021 - 10.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Sought ways to improve processes and services provided.

Early Head Start Teacher

Smart From the Start
09.2020 - 05.2021
  • Established a nurturing learning environment where children felt safe, supported, and motivated to learn.
  • Reduced behavioral issues by creating a positive classroom environment with clear expectations and consistent consequences.
  • Strengthened student language skills through daily exposure to vocabulary-rich stories, songs, and conversations.
  • Supported diverse learners by differentiating instruction to meet individual needs and abilities.
  • Coordinated school events like family nights or field trips to build community connections between families, teachers, and administrators.
  • Established positive relationships with students and families.
  • Developed strong relationships with families by maintaining open lines of communication about their child''s progress and addressing concerns promptly.
  • Developed innovative activities to engage young children in learning process.
  • Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.

Assistant Preschool Teacher

The Goddard School
02.2020 - 03.2020
  • Maintained a clean, safe, and organized classroom space conducive to learning and creativity.
  • Assisted teacher with developing creative program suitable for preschool children.
  • Encouraged peer collaboration by facilitating group projects that fostered teamwork and cooperation among students.
  • Continuously updated knowledge on early childhood education best practices through professional development workshops and courses.
  • Managed daily routines such as snack time transitions smoothly while maintaining a calm and focused environment.
  • Participated in parent-teacher conferences discussing student progress, achievements, challenges faced along with constructive feedback.
  • Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
  • Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
  • Developed and implemented behavior management plans.
  • Modeled positive behavior and communication skills for students.

Early Head Start Teacher

Smart From the Start
05.2019 - 08.2019
  • Promoted creativity through imaginative play activities that encouraged expression of thoughts and feelings in a supportive setting.
  • Enhanced parent-teacher communication through regular updates on student progress and collaborative problem-solving approaches.
  • Improved student literacy rates by implementing engaging reading activities and strategies.
  • Increased students'' social-emotional development with age-appropriate activities focusing on empathy, self-regulation, and cooperation.
  • Organized and supervised large and small group activities.
  • Implemented hands-on learning opportunities in math, science, and creative arts to engage students fully in the educational process.
  • Developed innovative activities to engage young children in learning process.
  • Helped new preschool children get used to classes by giving one-on-one support.

Assistant Teacher

The Goddard School
09.2018 - 03.2019
  • Supported student physical, mental, and social development using classroom games and activities.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
  • Completed daily reports, meal count sheets, and attendance logs.
  • Collaborated with lead teacher to develop individualized lesson plans for each child, focusing on their unique needs and abilities.
  • Utilized a variety of teaching techniques to accommodate diverse learning styles and create an inclusive learning atmosphere for all students.
  • Enhanced toddler learning by incorporating age-appropriate activities and sensory play into daily curriculum.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Assisted in preparation of meals and snacks to provide children with proper nutrition.
  • Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.

Early Head Start Teacher

Smart From the Start Learning Center
03.2017 - 08.2018
  • Provided ongoing professional development for staff members by leading workshops on best practices in early childhood education settings.
  • Developed strong relationships with families by maintaining open lines of communication about their child''s progress and addressing concerns promptly.
  • Assessed student progress regularly using various assessment tools and adjusted instruction accordingly for optimal growth.
  • Collaborated with colleagues to develop cross-curricular projects that connected subject areas, fostering deeper understanding for students.
  • Prepared Meals
  • Potty Training
  • Lesson Planning
  • Ages and Stages state requirements
  • Implemented hands-on learning opportunities in math, science, and creative arts to engage students fully in the educational process.
  • Developed innovative activities to engage young children in learning process.
  • Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.

Assistant Toddler Teacher

Childrens Corner Early Learning Center
01.2017 - 10.2017
  • Participated in ongoing professional development opportunities to stay current on best practices in early childhood education.
  • Contributed to a positive classroom culture by modeling respect, empathy, cooperation, and kindness toward all children at all times.
  • Promoted language development by engaging toddlers in interactive storytelling sessions using books, puppets, and props.
  • Worked closely with lead teacher to monitor students'' developmental milestones while identifying potential areas for growth or intervention when necessary.
  • Supported children''s emotional and social development through positive reinforcement and open communication strategies.
  • Encouraged gross motor skill development through structured games and outdoor activities designed specifically for toddlers'' physical abilities.

Assistant Toddler Teacher

The Discovery Tree
02.2016 - 10.2016
  • Built trust among toddlers and their families by maintaining consistent communication about daily activities, upcoming events, and any concerns that arose.
  • Facilitated imaginative play experiences by providing a wide variety of materials and resources for children to explore independently or collaboratively as a group.
  • Developed strong partnerships with fellow educators, administrators, and support staff to ensure the overall success of the classroom environment.
  • Continually reflected on personal teaching practices, seeking feedback from colleagues and supervisors to identify areas for improvement or growth in order to better serve the needs of young learners.
  • Conducted regular assessments of each child''s progress, sharing observations with lead teacher and parents during conferences.
  • Maintained a safe, clean, and organized classroom environment conducive to learning and exploration.
  • Implemented creative art projects that encouraged self-expression while also developing fine motor skills among toddlers.

Assistant Preschool Teacher

Today's Child Learning Center
05.2013 - 09.2015
  • Aided in the preparation of instructional materials, ensuring resources were readily available for each lesson.
  • Served as a positive role model for students, demonstrating professionalism, empathy, and enthusiasm in all interactions.
  • Provided individualized support for students, addressing unique learning needs and fostering growth in all areas.
  • Supported lead teacher in conducting assessments to measure student progress and identify areas requiring additional focus.
  • Enhanced student engagement by incorporating interactive activities and hands-on learning experiences.
  • Implemented behavior management strategies effectively, promoting a positive atmosphere within the classroom.
  • Collaborated with lead teachers to develop and implement age-appropriate curriculum for preschoolers.
  • Maintained tidy and clean classroom consistent with safety and health standards.
  • Fostered strong parent-teacher relationships through regular communication about student progress and goals.
  • Established a nurturing classroom environment that promoted inclusivity, emotional well-being, and social development.
  • Developed strong rapport with students, creating an atmosphere of trust that enabled them to seek help when needed.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Created safe and nurturing learning environment for preschoolers.
  • Helped new preschool children get used to classes by giving one-on-one support.
  • Developed innovative activities to engage young children in learning process.

Preschool Assistant Teacher

Aardvark Early Learning Center
09.2009 - 10.2011
  • Supervised children during in-classroom activities and on playground.
  • Maintained classrooms by disinfecting and sterilizing surfaces and toys.
  • Supported children''s social and emotional growth by implementing creative play opportunities and group activities.
  • Assisted lead teacher in developing age-appropriate curriculum to support child development milestones.
  • Interacted with children one-on-one and in small groups to enhance and support learning activities.
  • Engaged and entertained children through recreational and educational activities.
  • Encouraged children to interact with each other and participate in group activities.
  • Prepared for lessons by gathering educational materials and setting up equipment.
  • Ensured a safe and nurturing environment for all students by adhering to preschool policies and procedures.
  • Aided students'' physical development through daily outdoor playtime activities designed to promote gross motor skill growth.
  • Contributed ideas for classroom decorations that fostered creativity and imagination among young learners.
  • Served as an empathetic listener and problem solver when addressing student concerns or conflicts that arose within the classroom.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Promoted language development in students by engaging them in conversations, reading stories, and teaching songs related to various themes.
  • Established strong relationships with families by actively participating in school events such as open houses and parent-teacher conferences.
  • Organized snack time and nap hours.
  • Assisted teacher by developing lesson plans to meet educational goals for each child.
  • Incorporated music, art and literature into curriculum.

Education

No Degree - ECE

Penn Foster Career School
Scranton, PA

High School Diploma -

Upper Darby High School
Lansdowne, PA
06-2009

Skills

  • Attention to detail

  • Cheerful and energetic

  • Parent-teacher communication

  • Positive reinforcement

  • Social skills development

  • Observation and assessment

  • Curriculum planning

  • Special needs support

  • First aid and CPR

  • Strong work ethic

  • Loves children

  • Lesson planning

  • Nutrition and hygiene

Accomplishments

  • Supervised groups of up to 30 children from three months to 13 years of age.
  • Earned highest parent evaluations among peers in Smart From the Start and Today's Child.
  • Diligently kept record of children's improvements throughout the school year.
  • Improved on healthy food options offered at learning centers.

Interests

  • Spending time with my son
  • Cooking and Baking
  • Crafting and DIY Projects
  • Gardening
  • Reading


Timeline

Inside Sales Representative

Ulma Architectural
03.2025 - Current

Customer Service Representative

Capp USA
05.2021 - 10.2024

Early Head Start Teacher

Smart From the Start
09.2020 - 05.2021

Assistant Preschool Teacher

The Goddard School
02.2020 - 03.2020

Early Head Start Teacher

Smart From the Start
05.2019 - 08.2019

Assistant Teacher

The Goddard School
09.2018 - 03.2019

Early Head Start Teacher

Smart From the Start Learning Center
03.2017 - 08.2018

Assistant Toddler Teacher

Childrens Corner Early Learning Center
01.2017 - 10.2017

Assistant Toddler Teacher

The Discovery Tree
02.2016 - 10.2016

Assistant Preschool Teacher

Today's Child Learning Center
05.2013 - 09.2015

Preschool Assistant Teacher

Aardvark Early Learning Center
09.2009 - 10.2011

No Degree - ECE

Penn Foster Career School

High School Diploma -

Upper Darby High School

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Amanda Castle