Amanda Chmielinski
Slatington
Summary
Results-driven professional with expertise in operations, compliance, and customer service. Demonstrated skills in resolving discrepancies and maintaining accurate documentation. Proven track record of enhancing operational efficiency through effective communication and team collaboration. Strong ability to support customers and foster a positive work environment.
Overview
10
10
years of professional experience
Work History
Operations Support Representative
Ashburn Corporation
Pennsauken
08.2022 - 04.2026
- Requested and maintained compliance documentation (authorization letters, POAs, Tech Notes) for registration purposes.
- Requested, submitted and maintained invoices from suppliers for quantity and price purposes.
- Communicated with suppliers and internal warehouse to resolve shipping discrepancies and delays.
- Oversaw daily transportation activities including bookings, tracking and documentation.
- Confirmed entry summaries from U.S. Customs and Border Protection for accurate product classification and value.
- Worked with U.S. Customs broker to confirm tax credits under the CBMA (Craft Beverage Modernization Act) and supplied compliance documents for Customs clearing.
Guest Service Team Lead
Altar'd State
Marlton
01.2022 - 06.2022
- Resolved guest issues to enhance service quality.
- Counted money at start and end of shift for accurate financial reporting.
- Observed team strengths and weaknesses to optimize placement and performance.
- Conducted training sessions for incoming sales representatives to ensure readiness.
- Participated in weekly leadership meetings to discuss strategic initiatives.
- Managed and resolved minor internal conflicts to maintain team success.
Sales Representative
Altar'd State
Marlton
08.2021 - 01.2022
- Operated POS system for processing purchases and returns efficiently.
- Greeted guests warmly to create a welcoming atmosphere.
- Assisted guests by understanding individual styles and needs.
- Maintained store's visual appeal through regular updates and organization.
- Answered phones promptly to address guest inquiries.
- Cleaned dressing rooms after each guest to ensure cleanliness and order.
- Returned clothing to shelves after guest use, maintaining inventory organization.
- Fulfilled online orders with accuracy.
Bartender
Otts Greentop
West Berlin
11.2019 - 08.2021
- Delivered exceptional customer service in fast-paced bar environment.
- Trained new bartenders on standard operating procedures and drink recipes.
- Prepared cocktails with precision during peak traffic hours.
- Managed cash drawer at end of each shift, ensuring funds accuracy.
- Performed opening and closing duties, including restocking supplies.
- Resolved customer complaints professionally to enhance guest experience.
- Bartended private parties, maintaining high standards of service.
- Quickly mastered and implemented new drink recipes
Server
Otts Greentop
West Berlin
10.2018 - 08.2021
- Executed opening and closing duties, including setting up dining area and restocking supplies.
- Delivered exceptional service to high volume of daily customers.
- Accurately processed customer orders in a timely manner.
- Operated POS terminals for order entry, bill splitting, and total calculations.
- Greeted customers, addressed inquiries, and recommended specials to boost sales.
- Demonstrated enthusiasm and expertise regarding menu items and promotions.
- Prepared dining area for next customers by cleaning tables and chairs.
- Inspected food quality prior to serving to ensure customer satisfaction.
Hostess/Food Runner
Otts Greentop
West Berlin
10.2016 - 10.2018
- Greeted guests warmly, establishing a positive first impression.
- Managed reservations and organized seating arrangements efficiently.
- Trained new host staff on company procedures and customer service standards.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Supported team members during peak hours by managing food flow effectively.
- Assisted waitstaff by promptly communicating guest needs.
- Ensured accuracy of all orders before leaving the kitchen area.
- Followed health and safety guidelines to maintain quality service.
Education
High School Diploma -
Cherokee
Marlton, NJ06-2017
Some College (No Degree) - Criminal Justice
Rowan College At Burlington County
Mount Laurel, NJSkills
- Adaptability and flexibility
- Training development
- Multitasking ability
- Attention to detail
- Team leadership
- Effective communication
Affiliations
- Training helper for working K-9's
Timeline
Operations Support Representative
Ashburn Corporation
08.2022 - 04.2026
Guest Service Team Lead
Altar'd State
01.2022 - 06.2022
Sales Representative
Altar'd State
08.2021 - 01.2022
Bartender
Otts Greentop
11.2019 - 08.2021
Server
Otts Greentop
10.2018 - 08.2021
Hostess/Food Runner
Otts Greentop
10.2016 - 10.2018
High School Diploma -
Cherokee
Some College (No Degree) - Criminal Justice
Rowan College At Burlington County