AMANDA CRESPO
Philadelphia
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
7
7
years of professional experience
Work History
Client Services Supervisor
Thompson Law
12.2023 - 07.2024
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Created customer support strategies to increase customer retention.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Managed department call volume and coordinated department schedules to maximize coverage during peak hours.
- Managed escalated client issues, collaborating with various departments to achieve successful resolution.
ADMINISTRATIVE ASSISTANT (HYBRID)
Virality
05.2022 - 12.2023
- Carried out day-to-day duties accurately and efficiently
- Helped achieve company goals and deadlines
- Ensured day-to-day operations were smooth
- Entered accurate data and reviewed company data to ensure accuracy.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
STANDARDIZED TEST REVIEWER (REMOTE)
Kelly Services
03.2022 - 08.2022
- Managed competing deadlines with efficiency
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-to-day duties accurately and efficiently
- Helped achieve company goals and deadlines
- Ensured day-to-day operations were smooth
- Anticipated company needs
- Entered accurate data and reviewed company data to ensure accuracy.
CUSTOMER SERVICE
Spread Bagelry
12.2021 - 03.2022
- Investigated and resolved customer inquiries and complaints quickly
- Recommended products to customers, thoroughly explaining details
- Responded proactively and positively to rapid change
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions.
SCREEN PRINTER
Embroidery King
04.2021 - 10.2021
- Set up 3 printing machines daily and maintaining functional and clean workspace
- Designed and printed custom designs
- Copied customer designs and translated to functional print screens
- Operated printers to produce products daily
- Maintained relationships with clients through punctuality and excellent customer service
- Prepared, mixed, and loaded screen ink
- Examined job orders to determine quantity, stock specifications, colors, and special printing instructions.
CUSTOMER SERVICE
Target/Starbucks
08.2017 - 01.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Investigated and resolved customer inquiries and complaints quickly
- Recommended products to customers, thoroughly explaining details
- Responded proactively and positively to rapid change
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Bachelor's Degree - Fine Arts, Business & Management
The University of The Arts
05.2021
Skills
- Software: Adobe Creative Suite Microsoft Office - Typing Applicant Stream
- Customer Relations
- Training and mentoring
- Schedule Management
- Scheduling
- Data Entry
- Marketing
- Artistic: Painting - Sewing - Digital - Screen Printing
- Business: Digital Marketing - Business Research
- Customer Service: De Escalation - Organization Problem Solver - Quick Learner/Worker
- Work Planning and Prioritizing
- Time Management
Timeline
Client Services Supervisor
Thompson Law
12.2023 - 07.2024
ADMINISTRATIVE ASSISTANT (HYBRID)
Virality
05.2022 - 12.2023
STANDARDIZED TEST REVIEWER (REMOTE)
Kelly Services
03.2022 - 08.2022
CUSTOMER SERVICE
Spread Bagelry
12.2021 - 03.2022
SCREEN PRINTER
Embroidery King
04.2021 - 10.2021
CUSTOMER SERVICE
Target/Starbucks
08.2017 - 01.2021
Bachelor's Degree - Fine Arts, Business & Management
The University of The Arts
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