Amanda Curtosi
Lancaster
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
16
16
years of professional experience
Work History
Direct Support Professional
Friendship Community
03.2021 - Current
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Caregiver
By Your Side
03.2008 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Front Desk Medical Receptionist
Dermatology Physicians
06.2018 - 08.2019
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
Front Office Receptionist
Kent V. Flinchbaugh, DPM
01.2014 - 08.2016
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained clean reception area to promote positive, professional environment for clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
High School Diploma -
Penn Manor High School
Millersville, PA06.2003
Skills
- First aid and safety
- Behavior redirection
- Client Support
- Compassionate Caregiving
- Telephone Etiquette
- Team Collaboration
- Verbal and written communication
- Scheduling appointments
- Office Organization
Timeline
Direct Support Professional
Friendship Community
03.2021 - Current
Front Desk Medical Receptionist
Dermatology Physicians
06.2018 - 08.2019
Front Office Receptionist
Kent V. Flinchbaugh, DPM
01.2014 - 08.2016
Caregiver
By Your Side
03.2008 - Current
High School Diploma -
Penn Manor High School
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