Amanda Danko
Pittsburgh
Summary
Agile individual with excellent communication and customer service skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
LIFE INSURANCE ADVISOR
Insurance Supermarket Inc.
Miami
03.2024 - 12.2024
- Increased sales of life insurance products through tactical customer outreach.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Maintained high standards of customer service by building relationships with clients.
HEALTH INSURANCE AGENT
Teleperformance
Akron
09.2023 - 12.2023
- Improved client satisfaction by providing personalized health insurance plan recommendations and guidance
- Streamlined the application process for clients, resulting in faster approvals and fewer errors
- Developed strong relationships with healthcare providers to ensure optimal coverage options for clients
- Conducted thorough research on available health insurance plans, staying up to date on industry trends and policy changes
HEALTH INSURANCE SALES AGENT
AmeriLife Insurance
Clearwater
05.2021 - 02.2023
- Outbound sales calls, updating notes in the system, preparing and submitting contracts for clients, walking the client through an educational presentation
- Enhanced customer satisfaction by providing accurate and timely information on health insurance plans and benefits
- Exceeded monthly sales targets by implementing effective sales strategies and promoting company offerings
- Collaborated with team members to share best practices, optimize sales efforts, and improve overall performance
- Conducted regular follow-ups with clients to review coverage, discuss policy changes, or offer additional services as needed
CUSTOMER SERVICE REPRESENTATIVE
Kforce
Tampa
03.2020 - 02.2021
- Answering all calls professionally, handling and resolving all customer complaints, identifying and escalating all priority issues on customer accounts
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
- Answered constant flow of customer calls with minimal wait times
CHEMICAL OPERATIONS SPECIALIST
U.S. Army Reserves
11.2005 - 08.2011
- Restocked inventory and coordinated supply needs.
- Planned and implemented group safety training.
- Conducted nuclear, biological and chemical reconnaissance.
- Scheduled and performed equipment maintenance.
- Followed safety processes and protocols while moving hazardous chemicals and operating heavy machinery to avoid and accidents.
Education
Associate - Liberal Arts and Sciences
Community College of Allegheny County
07.2015
Skills
- Sales strategies
- Policy recommendations
- CRM
- Customer outreach
- Application processing
- Insurance policy knowledge
Certification
- Personal Lines, Life and Health Insurance License - Florida Department of Insurance.
- P&C License- Pennsylvania Department of Insurance.
Timeline
LIFE INSURANCE ADVISOR
Insurance Supermarket Inc.
03.2024 - 12.2024
HEALTH INSURANCE AGENT
Teleperformance
09.2023 - 12.2023
HEALTH INSURANCE SALES AGENT
AmeriLife Insurance
05.2021 - 02.2023
CUSTOMER SERVICE REPRESENTATIVE
Kforce
03.2020 - 02.2021
CHEMICAL OPERATIONS SPECIALIST
U.S. Army Reserves
11.2005 - 08.2011
Associate - Liberal Arts and Sciences
Community College of Allegheny County