Amanda Diaz
Philadelphia
Summary
Detail-oriented bilingual administrative professional with expertise in managing documentation, coordinating schedules, and overseeing billing and payroll. Proven ability to maintain accurate records while delivering superior client and participant services in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Quality Control Inspector
PakSafe
Philadelphia
06.2025 - Current
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Inspected products for defects, ensuring adherence to quality standards.
- Monitored production processes to confirm compliance with quality standards and documented inspection results.
- Audited production processes regularly to uphold quality control standards.
- Maintained a clean and organized inspection area for optimal workflow.
- Recorded changes observed during testing in project documentation to ensure accurate tracking.
Bilingual Care Coordinator
CareGivers America
Jenkintown
01.2025 - 03.2025
- Managed caseload of approximately 100 participants, ensuring individualized care plan adherence
- Monitored and evaluated patient progress, adjusting treatment plans.
- Responded promptly to inquiries from patients regarding their care plans.
- Monitored direct care and worker attendance, maintaining timekeeping compliance
- Processed billing for participant service hours accurately and efficiently
ADMINISTRATIVE ASSISTANT
Caregivers America
Jenkintown
01.2024 - 01.2025
- Managed scheduling for client appointments and caregiver assignments.
- Assisted in onboarding new caregivers by providing training materials and resources.
- Preparing applications and orientation folders for new hires.
- Distributing timesheets and payroll information to caregivers.
- Responded to daily inbound/outbound calls, efficiently directing calls to appropriate departments.
- Answered emails and promptly distributed voicemails to ensure timely communication.
- Translating sensitive information from Spanish to English for new caregiver applicants.
- Entered data into spreadsheets using Microsoft Excel, maintaining accuracy and organization.
CAREGIVER
Caregiver America
Jenkintown
08.2023 - 01.2024
- Provided daily personal care such as bathing, dressing, feeding, grooming, toileting and transferring.
- Assisted clients with daily living activities and personal care needs.
- Dispensed medication following physician orders.
- Coordinated medical appointments and social events to enhance clients' quality of life.
- Transported client to doctor's office and essential errands.
- Performed grocery shopping and prescription pickups to ensure clients' needs were met.
- Documented client progress and relayed updates to healthcare professionals to support ongoing care.
DSP
Community Options
King Of Prussia
08.2019 - 04.2021
- Assisted residents in activities of daily living to maintain health and dignity.
- Ensured clean environment for patients by adhering to infection control protocols, enhancing safety and health.
- Executed light housekeeping tasks, including laundry, meal preparation, and grocery shopping, to support client well-being.
- Supported clients in completing daily tasks such as laundry, housekeeping, and shopping.
- Prepared meals according to client dietary requirements.
- Helped patients move in and out of beds, baths and wheelchairs.
Education
HIGH SCHOOL DIPLOMA -
THE LINC HIGH SCHOOL
PHILADELPHIA, PA06-2018
Some College (No Degree) - Sterile Process Technician
Med Certs
03-2026
Skills
- Quality Assurance
- Inspection Procedures
- Quality Standards
- Test Documentation
- Document management
- Scheduling coordination
- Schedule management
- Time Management
- Attention to detail
- Computer Skills
- Microsoft Outlook
- Organization
Languages
- Spanish
- English
Timeline
Quality Control Inspector
PakSafe
06.2025 - Current
Bilingual Care Coordinator
CareGivers America
01.2025 - 03.2025
ADMINISTRATIVE ASSISTANT
Caregivers America
01.2024 - 01.2025
CAREGIVER
Caregiver America
08.2023 - 01.2024
DSP
Community Options
08.2019 - 04.2021
HIGH SCHOOL DIPLOMA -
THE LINC HIGH SCHOOL
Some College (No Degree) - Sterile Process Technician
Med Certs