Amanda Dziubkowski
North East
Summary
Customer service professional with proven background in resolving customer concerns efficiently and effectively. Known for fostering collaborative team efforts and achieving consistent results. Reliable and adaptable, with excellent communication and conflict resolution skills.
Tireless, well-organized Customer Advocate determined to resolve customer concerns to complete satisfaction. Balances company requirements against customer needs. Highly professional and courteous in all interactions.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
23
23
years of professional experience
Work History
Customer Advocate 1
Erie Insurance
03.2024 - Current
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Listened to customers in actively to assess issues and provide accurate information.
- Conducted thorough research to provide accurate information and resolve complex issues for customers.
Store Manager
Rite Aid Pharmacy
03.2002 - 03.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Education
Bachelor of Arts - Creative Writing And English Literature
Penn State Erie, The Behrend College
Erie06-2008
Skills
- Customer services
- Data entry
- Conflict resolution
- Teamwork
- Problem-solving
- Time management
- Multitasking
- Calm and professional under pressure
Timeline
Customer Advocate 1
Erie Insurance
03.2024 - Current
Store Manager
Rite Aid Pharmacy
03.2002 - 03.2024
Bachelor of Arts - Creative Writing And English Literature
Penn State Erie, The Behrend College
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