Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amanda Dzoch

Berwick

Summary

Dynamic professional with extensive experience in operations and team leadership. Proven track record in staff training and inventory management, enhancing sales performance through effective strategies. Skilled in warehouse safety and collaboration, consistently achieving operational goals while fostering a positive work environment.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Stand-Up Forklift Operator

Home Depot RDC
04.2022 - Current
  • Operated stand-up forklifts to move materials efficiently within warehouse environment.
  • Learned safety protocols and procedures for safe forklift operation and material handling.
  • Assisted in loading and unloading shipments, ensuring proper placement of goods.
  • Maintained cleanliness of work area, promoting a safe and organized environment.
  • Supported inventory management by accurately tracking material movements using warehouse systems.
  • Followed standard operating procedures to ensure compliance with safety regulations at all times.
  • Collaborated with supervisors to identify areas of improvement in warehouse processes, implementing changes when appropriate.
  • Collaborated with team members to achieve daily operational goals effectively.

Store Manager

Family Dollar
06.2021 - 04.2022
  • Oversaw daily operations to ensure efficient store functionality and customer satisfaction.
  • Trained and mentored staff to enhance performance and improve service delivery.
  • Analyzed sales data to identify trends and adjust inventory strategies accordingly.
  • Implemented visual merchandising standards to optimize product displays and drive sales.
  • Managed scheduling to ensure adequate coverage during peak hours while controlling labor costs.
  • Developed promotional strategies that increased foot traffic and enhanced customer engagement.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.

Shift Supervisor

CVS
11.2018 - 06.2021
  • Supervised daily operations, ensuring compliance with company policies and procedures.
  • Trained and mentored team members to enhance performance and efficiency.
  • Coordinated inventory management, optimizing stock levels to meet customer demand.
  • Implemented process improvements, increasing workflow efficiency across shifts.
  • Resolved customer inquiries and complaints, enhancing service satisfaction.
  • Scheduled employee shifts to align with business needs and peak service times.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Helped store management meet standards of service and quality in daily operations.
  • Increased sales performance through effective upselling techniques and staff training initiatives.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Certified Nursing Assistant

Birchwood
01.2016 - 11.2018
  • Assisted patients with daily living activities, promoting comfort and independence.
  • Monitored vital signs and reported changes to nursing staff for timely interventions.
  • Maintained accurate patient records, ensuring compliance with healthcare regulations.
  • Collaborated with multidisciplinary teams to develop individualized care plans for patients.
  • Trained new nursing assistants on best practices and protocols for patient care.
  • Implemented infection control measures, contributing to a safer healthcare environment.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.

Education

General Business Studies

Berwick Area High School
Berwick, Pa
06-2005

Skills

  • Shipping and receiving
  • Warehouse safety
  • Loading and unloading
  • Stock rotation
  • Teamwork and collaboration
  • Inventory counts
  • Staff management
  • Work Planning and Prioritization
  • Punctual and reliable
  • Staff training and development
  • Time management
  • Sales techniques

Certification

  • Certified to operate both stand-up and sit-down forklift.
  • Certified Nursing Assistant

Timeline

Stand-Up Forklift Operator

Home Depot RDC
04.2022 - Current

Store Manager

Family Dollar
06.2021 - 04.2022

Shift Supervisor

CVS
11.2018 - 06.2021

Certified Nursing Assistant

Birchwood
01.2016 - 11.2018

General Business Studies

Berwick Area High School

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Amanda Dzoch