Amanda Dzoch
Berwick
Summary
Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
Overview
10
10
years of professional experience
Work History
Receiving Forklift Operator
Home Depot
04.2022 - Current
- Enhanced warehouse efficiency by accurately operating a forklift to unload and organize incoming shipments.
- Reduced product damage by following proper handling procedures during the receiving process.
- Maintained a clean and organized work area, contributing to overall warehouse safety and productivity.
- Collaborated with team members to streamline the unloading process and expedite the movement of goods within the facility.
- Conducted thorough inspections of forklift equipment, ensuring optimal performance and minimizing downtime.
- Coordinated with supervisors to prioritize workload, optimizing workflow for maximum efficiency.
- Adhered to workplace safety guidelines, minimizing accidents and promoting a secure working environment for all staff members.
- Trained new employees on proper receiving procedures, fostering a culture of teamwork and knowledge sharing within the organization.
Store Manager
Family Dollar
06.2021 - 04.2022
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Assistant Store Manager
CVS Pharmacy
11.2019 - 06.2021
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Certified Nursing Assistant
Birchwood Nursing and Rehab
03.2018 - 11.2019
- Delivered compassionate patient care, ensuring comfort and dignity during daily activities.
- Assisted nursing staff with patient assessments, documentation, and vital sign monitoring.
- Trained new nursing assistants on best practices for patient handling and safety protocols.
- Collaborated with healthcare team to develop personalized care plans for residents.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Documented patient information and care activities in electronic health record.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Certified Nursing Assistant
Little Flower Manor
01.2016 - 03.2018
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Education
High School Diploma -
Berwick Area High School
Berwick, PA06.2005
Skills
- Loading and Unloading
- Safety Protocols
- Teamwork Abilities
- Heavy Lifting
- Multitasking Abilities
- Inventory Management
- Forklift Operation
- Time Management
- Shipping and Receiving
- Customer Service
- Workforce Management
- Staff Development
Accomplishments
AWARDS AND CERTIFICATIONS
- Certified Nursing Assistant
- Certified Forklift Operator
Timeline
Receiving Forklift Operator
Home Depot
04.2022 - Current
Store Manager
Family Dollar
06.2021 - 04.2022
Assistant Store Manager
CVS Pharmacy
11.2019 - 06.2021
Certified Nursing Assistant
Birchwood Nursing and Rehab
03.2018 - 11.2019
Certified Nursing Assistant
Little Flower Manor
01.2016 - 03.2018
High School Diploma -
Berwick Area High School
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