Amanda Fisher
Learning Lead
Bethlehem
Summary
Dynamic Learning & Development professional with over 5 years of experience in designing, facilitating, and managing impactful training programs within high-volume, guest-facing environments. Expertise in crafting immersive onboarding experiences, coordinating regulatory compliance initiatives, and driving continuous improvement in training operations. Skilled in translating brand values into meaningful learning moments that elevate team performance and enhance the overall guest experience. Committed to fostering a culture of growth and excellence through innovative training solutions.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Learning Lead
QVC Group
01.2022 - Current
- Spearheaded the in-house orientation program at a new fulfillment center, resulting in an 80% increase in employee retention since the building opened.
- Designed and delivered training sessions on SOPs, safety protocols, and customer engagement, ensuring team members were operationally ready from day one.
- Maintained accurate records of all training certifications, tracked compliance, and generated reports to meet internal audit and regulatory standards.
- Created ongoing recognition events to boost employee morale and encourage a continuous learning culture.
- Train equipment operators on five different forklifts.
- Enhanced employee performance by developing and implementing comprehensive training programs.
Inventory Analyst Specialist
QVC Group
01.2021 - 01.2022
- Delivered just-in-time training for inventory system changes and participated in cross-functional communication efforts to support retail operations.
- Coordinated with logistics and training departments to ensure SOP alignment across all warehousing teams.
- Maintained compliance with industry standards and regulations through diligent record-keeping and documentation practices.
- Implemented cycle counting programs that enabled faster identification of discrepancies leading to timely corrective actions.
Merchandise Coordinator
Walt Disney World Resort
01.2019 - 01.2020
- Oversaw day-to-day operations of multiple merchandise locations, supporting a team of 50+ Cast Members in high-volume retail.
- Partnered with leadership on daily team huddles, scheduling, and logistics while ensuring all team members adhered to Disney brand standards and guest service expectations.
- Supported new product rollouts and retail activations by coordinating training needs and floor readiness for seasonal offerings.
- Collaborated with safety teams to ensure all locations were in compliance with operational and EHS protocols.
Merchandise Trainer
Walt Disney World Resort
01.2018 - 01.2019
- Facilitated onboarding and training sessions for new and seasonal Cast Members across multiple retail venues.
- Delivered engaging, story-driven training aligned with Disney's Four Keys (Safety, Courtesy, Show, Efficiency).
- Conducted side-by-side coaching, guest service simulations, and operational walk-throughs to reinforce learning objectives.
- Maintained training logs and verified completion of required safety and role-specific training.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Custodian Cast Member
Walt Disney World Resort
01.2017 - 01.2018
- Provided exceptional guest service while maintaining cleanliness and safety standards in high-traffic areas throughout the parks and resorts.
- Played an important role in upholding Disney's “Show” standards, often serving as a first point of contact for guest questions and interactions.
- Supported special event logistics and park operations with attention to safety, cleanliness, and efficiency.
Disney College Program
Walt Disney World Resort
01.2016 - 01.2017
- Selected to participate in Disney's immersive internship program focused on hospitality, guest service, and leadership development.
- Completed hands-on training in multiple operational areas and attended workshops on professional development, branding, and customer experience.
- Collaborated in professional team to solve workflow issues.
- Supported special events and promotions by assisting with set-up, execution, and breakdown processes.
Education
Bachelor Degree - Sport Management
DeSales University
Center Valley, PA01.2017
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Access
- Outlook
- SharePoint
- Cast Deployment System (CDS)
- Workday
- TimeHub
- Teams
- PIT Certified
- Public Speaking
- Problem-Solving
- Quick Learning Curve
- Customer service
Certification
OSHA 10 Certification
Affiliations
- QVC Pride - Board Member
- Safety Committee - Committee Member
Timeline
OSHA 10 Certification
08-2025
Forklift Training
10-2022
Learning Lead
QVC Group
01.2022 - Current
Inventory Analyst Specialist
QVC Group
01.2021 - 01.2022
Merchandise Coordinator
Walt Disney World Resort
01.2019 - 01.2020
Merchandise Trainer
Walt Disney World Resort
01.2018 - 01.2019
Custodian Cast Member
Walt Disney World Resort
01.2017 - 01.2018
Disney College Program
Walt Disney World Resort
01.2016 - 01.2017
Bachelor Degree - Sport Management
DeSales University